Established in 1894, RMA has more than 120 years’ experience in administering claims for occupational injuries and diseases according to the Compensation for Occupational Injuries and Diseases Act (COIDA). RMA is passionate about caring for the lives of its claimants and their families. It embodies its slogan of Caring, Compassionate Compensation at every level of the organisation, from its empathetic staff to embracing good corporate citizenship. RMA’s value lies not only in its compassionate approach, but in the excellent systems and processes it has in place to ensure timeous and efficient payment of valid claims. RMA has the licence to administer COID claims for both Class IV (Mining) and Class XIII (Iron, steel, artificial limbs, galvanising, garage, metals and related industries).

RMA’s high level of service and quick claims processing turnaround time is underpinned by a market-leading integrated claims management IT system that allows for paperless adjudication of claims, placing it as the market leader in the workmen's compensation industry.