Position SummaryThe Maintenance Manager is responsible for the overall upkeep, repair, and smooth functioning of all lodge facilities. The role ensures a safe, efficient, and comfortable environment for guests and staff by overseeing maintenance operations, leading the technical team, and implementing preventative and routine maintenance programmes. The manager will coordinate with internal departments, manage contractors, control budgets, and ensure compliance with safety and environmental standards.Key Responsibilities General Maintenance OperationsConduct regular inspections of the lodge and grounds.Oversee routine maintenance in rooms, public areas, kitchens, and staff spaces.Plan and supervise repairs, renovations, and construction projects.Respond to emergencies quickly (e.g., power outages).Implement preventative maintenance schedules.Manage departmental budgets, expenses, and activity logs.Ensure correct use and care of equipment.Build and maintain relationships with contractors and service providers.Drive cost-saving and energy-efficient initiatives. Guest InteractionRespond promptly to guest maintenance requests.Maintain confidentiality and security of guest information and property.Uphold hotel service standards when interacting with guests.Act as duty manager when required Team LeadershipLead, supervise, and train Maintenance Technicians and Handymen.Provide guidance, coaching, and skills development.Ensure team productivity, safety, and adherence to procedures. CoordinationWork closely with hotel departments to address maintenance needs with minimal disruption.Support lodge and camp teams to ensure seamless operational flow. Safety & ComplianceEnsure compliance with OHS legislation and lodge safety standards.Oversee implementation of emergency procedures and staff training.Manage warranties, assets, and environmental management plans.Ensure responsible waste management and eco-friendly practices.Maintain a safe environment for guests, staff, supplier...

Position Summary
The Maintenance Manager is responsible for the overall upkeep, repair, and smooth functioning of all lodge facilities. The role ensures a safe, efficient, and comfortable environment for guests and staff by overseeing maintenance operations, leading the technical team, and implementing preventative and routine maintenance programmes. The manager will coordinate with internal departments, manage contractors, control budgets, and ensure compliance with safety and environmental standards.
Key Responsibilities

1. General Maintenance Operations
• Conduct regular inspections of the lodge and grounds.
• Oversee routine maintenance in rooms, public areas, kitchens, and staff spaces.
• Plan and supervise repairs, renovations, and construction projects.
• Respond to emergencies quickly (e.g., power outages).
• Implement preventative maintenance schedules.
• Manage departmental budgets, expenses, and activity logs.
• Ensure correct use and care of equipment.
• Build and maintain relationships with contractors and service providers.
• Drive cost-saving and energy-efficient initiatives.
1. Guest Interaction
• Respond promptly to guest maintenance requests.
• Maintain confidentiality and security of guest information and property.
• Uphold hotel service standards when interacting with guests.
• Act as duty manager when required
1. Team Leadership
• Lead, supervise, and train Maintenance Technicians and Handymen.
• Provide guidance, coaching, and skills development.
• Ensure team productivity, safety, and adherence to procedures.
1. Coordination
• Work closely with hotel departments to address maintenance needs with minimal disruption.
• Support lodge and camp teams to ensure seamless operational flow.
1. Safety & Compliance
• Ensure compliance with OHS legislation and lodge safety standards.
• Oversee implementation of emergency procedures and staff training.
• Manage warranties, assets, and environmental management plans.
• Ensure responsible waste management and eco-friendly practices.
• Maintain a safe environment for guests, staff, suppliers, and communities.
Goal of the Role
To ensure all maintenance and repair tasks are completed efficiently, safely, and to the highest standard—supporting a well-maintained, functional lodge environment that enhances guest experience and operational performance.
Prerequisites

• Strong customer service orientation and problem-solving ability.
• Ability to work neatly, efficiently, and maintain organized work areas.
• Resilience and adaptability in a fast-paced hospitality environment.
• Professional communication skills with staff, guests, and vendors.
• General technical knowledge across electrical, mechanical, plumbing, and kitchen systems.
• Proficient in MS Office.
• Knowledge of fire, life safety, and ecological best practices.
• Ability to train and develop team members.
• Opera experience a plus
Experience & Qualifications

• Extensive experience in a similar maintenance leadership role, preferably in hospitality or lodge environments.
• Technical expertise in plumbing, welding, carpentry, refrigeration/air-conditioning, mechanical and electrical systems.
• Experience in project management (advantageous).
• Strong communication and interpersonal skills.
• Ability to multitask, work under pressure, and maintain composure.
• Flexibility to work shifts, weekends, evenings, and holidays.
Required Skills

• Customer Service – Friendly, attentive, solutions-driven.
• Communication – Clear, professional, guest-focused.
• Teamwork – Collaborative with all hotel departments.
• Attention to Detail – High standards of accuracy and organization.
• Multitasking – Ability to handle multiple priorities.
• Problem-Solving – Prompt, effective troubleshooting.
• Safety & Hygiene – Strong understanding of health, safety, and environmental regulations.
• Physical Stamina – Ability to perform hands-on maintenance tasks.
General Expectations

• Uphold South African laws and company policies.
• Maintain professionalism, discipline, respect, honesty, and integrity.
• Mabula Game Lodge positively at all times.
• Protect the company’s reputation and communicate material concerns to management.
Comply with lodge SOPs, standards, and safety regulations