Guest Relations Officer (GRO) Lodge and Time Share LimpopoSend your CV to info@brightplacements.co.za010 023 9401 www.brightplacement.co.zaNote: We are looking for someone that can manage the conferences, groups and functions, this is not for leisure traveling guests)1. Guest Experience & Service-Welcome Groups on arrival with a warm, professional approach-Conduct check-ins and check-outs efficiently-Provide welcome drinks, lodge orientation, and itinerary briefings-Act as the main contact for guests throughout their stay-Anticipate guest needs and personalize service (e.g. dietary preferences, special occasions)2. Guest Liaison & Communication-Handle guest queries, requests, and complaints promptly-Liaise between departments (housekeeping, kitchen, guiding team)-Ensure all guest preferences are communicated and delivered-Maintain daily guest reports and handovers3. Reservations & Administration-Assist with reservations, bookings, and room allocations-Maintain accurate guest profiles and records-Handle billing queries and ensure correct invoicing-Work with PMS systems (e.g., Opera, NightsBridge, ResRequest)4. Guest Activities & Coordination-Coordinate guest activities (game drives, spa, excursions)-Ensure smooth daily itineraries and timing-Arrange special experiences (private dinners, celebrations)-Brief guests on lodge schedules and safety guidelines5. Brand Representation & Standards-Uphold 5-star service standards and lodge image-Ensure attention to detail in all guest-facing areas-Build strong guest relationships to encourage repeat visits-Handle VIP guests with discretion and professionalismQualifications & RequirementsEducation-Diploma or Degree in:oHospitality ManagementoTourism ManagementoHotel ManagementExperience-2–4 years experience in:oLuxury lodges or 4/5-star hotelsoFront Office / Guest Relations roles-Safari lodge experience is highly advantageousSkills & Competencies-Excellent communication and interpersonal skills-Strong problem-solving and conf...

Guest Relations Officer (GRO) Lodge and Time Share Limpopo
Send your CV to info@brightplacements.co.za
010 023 9401 
www.brightplacement.co.za
Note: We are looking for someone that can manage the conferences, groups and functions, this is not for leisure traveling guests)
1. Guest Experience & Service
-
Welcome Groups on arrival with a warm, professional approach
-
Conduct check-ins and check-outs efficiently
-
Provide welcome drinks, lodge orientation, and itinerary briefings
-
Act as the main contact for guests throughout their stay
-
Anticipate guest needs and personalize service (e.g. dietary preferences, special occasions)
2. Guest Liaison & Communication
-
Handle guest queries, requests, and complaints promptly
-
Liaise between departments (housekeeping, kitchen, guiding team)
-
Ensure all guest preferences are communicated and delivered
-
Maintain daily guest reports and handovers
3. Reservations & Administration
-
Assist with reservations, bookings, and room allocations
-
Maintain accurate guest profiles and records
-
Handle billing queries and ensure correct invoicing
-
Work with PMS systems (e.g., Opera, NightsBridge, ResRequest)
4. Guest Activities & Coordination
-
Coordinate guest activities (game drives, spa, excursions)
-
Ensure smooth daily itineraries and timing
-
Arrange special experiences (private dinners, celebrations)
-
Brief guests on lodge schedules and safety guidelines
5. Brand Representation & Standards
-
Uphold 5-star service standards and lodge image
-
Ensure attention to detail in all guest-facing areas
-
Build strong guest relationships to encourage repeat visits
-
Handle VIP guests with discretion and professionalism
Qualifications & Requirements
Education
-
Diploma or Degree in:
o
Hospitality Management
o
Tourism Management
o
Hotel Management
Experience
-
2–4 years experience in:
o
Luxury lodges or 4/5-star hotels
o
Front Office / Guest Relations roles
-
Safari lodge experience is highly advantageous
Skills & Competencies
-
Excellent communication and interpersonal skills
-
Strong problem-solving and conflict resolution ability
-
High attention to detail
-
Professional appearance and demeanor
-
Ability to work long hours, weekends, and public holidays
-
Multilingual (advantage, especially in international lodges)
Technical Skills
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Property Management Systems (PMS)
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Microsoft Office (Word, Excel, Outlook)
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Reservation systems (e.g., NightsBridge, ResRequest)
Personality Traits (Important in Lodges)
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Warm, friendly, and approachable
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Calm under pressure
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Passion for hospitality and nature
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Strong cultural awareness (international guests)
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Team player with a “nothing is too much trouble” attitude