We are looking for someone that can manage the conferences, groups and functions, this is not for leisure traveling guests)1. Guest Experience & Service-Welcome Groups on arrival with a warm, professional approach-Conduct check-ins and check-outs efficiently-Provide welcome drinks, lodge orientation, and itinerary briefings-Act as the main contact for guests throughout their stay-Anticipate guest needs and personalize service (e.g. dietary preferences, special occasions)2. Guest Liaison & Communication-Handle guest queries, requests, and complaints promptly-Liaise between departments (housekeeping, kitchen, guiding team)-Ensure all guest preferences are communicated and delivered-Maintain daily guest reports and handovers3. Reservations & Administration-Assist with reservations, bookings, and room allocations-Maintain accurate guest profiles and records-Handle billing queries and ensure correct invoicing-Work with PMS systems (e.g., Opera, NightsBridge, ResRequest)4. Guest Activities & Coordination-Coordinate guest activities (game drives, spa, excursions)-Ensure smooth daily itineraries and timing-Arrange special experiences (private dinners, celebrations)-Brief guests on lodge schedules and safety guidelines5. Brand Representation & Standards-Uphold 5-star service standards and lodge image-Ensure attention to detail in all guest-facing areas-Build strong guest relationships to encourage repeat visits-Handle VIP guests with discretion and professionalismQualifications & Requirements

Education
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Diploma or Degree in:
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Hospitality Management
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Tourism Management
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Hotel Management
Experience
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2–4 years experience in:
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Luxury lodges or 4/5-star hotels
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Front Office / Guest Relations roles
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Safari lodge experience is highly advantageous
Skills & Competencies
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Excellent communication and interpersonal skills
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Strong problem-solving and conflict resolution ability
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High attention to detail
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Professional appearance and demeanor
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Ability to work long hours, weekends, and public holidays
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Multilingual (advantage, especially in international lodges)
Technical Skills
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Property Management Systems (PMS)
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Microsoft Office (Word, Excel, Outlook)
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Reservation systems (e.g., NightsBridge, ResRequest)
Personality Traits (Important in Lodges)
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Warm, friendly, and approachable
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Calm under pressure
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Passion for hospitality and nature
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Strong cultural awareness (international guests)
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Team player with a “nothing is too much trouble” attitude