The Operations Administrator plays a critical role in ensuring the smooth day-to-day functioning of the business. This position focuses on administrative coordination, order processing, reporting, and operational support, while maintaining high levels of client satisfaction and operational efficiency.
Key Responsibilities
1. Order & Operations Management

Coordinate, prepare, track, and dispatch client orders
Ensure timely delivery and accurate order processing

2. Administrative Support

Maintain accurate records and documentation
Organise files and update internal systems

3. Asset & System Management

Manage company device assets and asset registers
Maintain accurate data across systems and portals

4. Reporting & Reconciliation

Generate and distribute operational reports
Perform reconciliations using Excel (formulas, pivot tables, etc.)

5. Project & Process Coordination

Assist in managing internal business projects
Support operational process improvements

6. Sales & Marketing Support

Assist sales team with order forms
Provide support for marketing-related tasks

7. Client & Support Coordination

Assist clients with operational queries and requests
Collaborate with support teams to resolve system-related issues

8. Supplier & SLA Management

Monitor supplier performance against SLAs
Assist with supplier selection and quotations to ensure cost efficiency