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Retail Store Manager

Western Cape
Salary: Market Related
Job Type: Permanent
Sectors: FMCG Retail
Reference: SW006391/CL

Apply before Jul 18 2026 | 30 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

RETAIL STORE MANAGER - FMCG Cape Town – Table Bay: My client, an established company within the FMCG sector, is seeking a highly organised, hands-on, and results-driven Retail Store Manager to lead the daily operations of a busy retail environment. This role is ideally suited to an experienced retail professional with strong leadership abilities, a passion for customer service, and a proven track record in driving sales, stock control, and team performance.

Purpose of the Role: To take full responsibility for the effective management and performance of the retail operation, ensuring exceptional customer service, achievement of sales targets, effective stock control, staff development, and the protection of company assets and brand standards. The successful candidate will act as a brand ambassador while maintaining operational excellence across all aspects of the business.

Key Responsibilities Include but Are Not Limited To:

Oversee stock ordering, receiving, inventory control, stock takes, merchandising, and stock loss prevention
Ensure a safe, clean, secure, and well-maintained store environment in compliance with company and legal requirements
Resolve customer queries and complaints professionally while maintaining exceptional service standards
Identify operational improvements and implement productivity and efficiency initiatives
Maintain accurate records, reporting, and operational documentation
Ensure company policies, procedures, and brand standards are consistently upheld
Respond proactively to operational challenges and support continuous business improvement
Lead by example, fostering a culture of accountability, professionalism, and customer excellence

Criteria

Minimum 3–5 years' retail management experience within an FMCG, food retail, or related environment
Proven experience managing and developing retail teams
Strong sales, merchandising, and stock control experience
Excellent leadership, communication, and interpersonal skills
Sound understanding of retail operations, customer service, and performance management
Strong administrative, reporting, and organisational abilities
Knowledge of health and safety requirements within a retail environment
Ability to analyse information, identify trends, and implement improvement strategies
Highly proactive, hands-on, and solutions-driven
Ability to work under pressure and manage multiple priorities simultaneously
Proficient in Microsoft Office and retail management systems
Reliable, professional, and committed to maintaining high operational standards

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.