Back to Search Results

Field Service Manager

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Engineering
Reference: CPT001163/NDB

Apply before Aug 31 2026 | 75 Days left

Apply

External Application

Vacancy Details

Employer: West Coast Personnel

Field Service ManagerSouthern Suburbs, Cape TownAbout Our ClientOur client operates within the combustion, boiler, and industrial heating industry, providing specialised solutions including burner systems, boiler installations, energy optimisation, and combustion management services.They work with industrial clients across multiple sectors, focusing on efficiency, safety, compliance, and innovative energy solutions (including gas and green energy systems).This role is ideal for candidates with experience in boilers, burners, industrial heating, or related engineering environments.

Role Overview
The Field Service Manager is responsible for leading the service function, ensuring that all installations, commissioning, maintenance, and technical support are delivered efficiently and to a high standard.

You will oversee a team of technicians, manage client relationships, and play a key role in driving operational excellence, service revenue, and continuous improvement within the business.

This is a hands-on leadership role, combining technical expertise, team management, and client engagement.

Key Requirements

Engineering qualification (BTech / National Diploma â Mechanical preferred)
Gas Practitioner Licence â essential
8â10 yearsâ experience in an industrial/engineering environment
3â4 yearsâ experience with boilers and burners (installation & commissioning)
Strong leadership and problem-solving skills
Ability to issue COC certificates
Working knowledge of boiler and combustion systems
Electrical knowledge (ELC1/ELC2 advantageous)

Key Responsibilities
Service Operations & Technical Delivery (Core Focus)

Plan, schedule, and manage service, maintenance, installations, and commissioning
Oversee technicians and ensure high-quality technical execution and safety compliance
Support fault finding, diagnostics, and system optimisation
Ensure completion of preventative, corrective, and statutory maintenance

Client & Stakeholder Management

Act as the primary client contact for service-related matters
Maintain strong relationships and ensure excellent service delivery
Provide clients with performance insights and system improvement recommendations

Sales & Business Growth

Support and contribute to service revenue and SLA growth
Identify opportunities to expand service offerings to clients
Assist with technical presentations and solution proposals

BMS (Boiler Management System) & Innovation

Drive development and rollout of BMS systems
Support system monitoring, reporting, and optimisation initiatives
Contribute to improving efficiency and energy performance

Team Leadership & Development

Lead, mentor, and develop service technicians
Ensure compliance with training, safety, and regulatory requirements
Drive accountability and performance within the team

Administration & Reporting

Ensure accurate quotes, invoicing, and site reporting
Oversee completion of COCs and project documentation
Monitor system performance and provide structured reports

Key Focus Areas

Service delivery & operational efficiency
Technical excellence in boilers and burners
Client satisfaction and relationship management
Revenue growth and service expansion
Team leadership and performance

Ideal Candidate

Strong technical expertise in industrial heating / combustion systems
Proven team leadership and management experience
Hands-on, organised, and results-driven
Client-focused with strong communication skills
Able to balance technical, operational, and commercial priorities

Apply

76 people have viewed this job.

About West Coast Personnel

Staff recruitment specialists at all levels: Permanent Placements, Temps, Contract Personnel and CV Services.

What services do we offer? Successful recruitment and selection processes Personality profiling Professional CV preparation for Jobseekers Verification of qualifications, employment history and all relevant details. Reference checks according to competencies. Suitability for position. West Coast Personnel Permanent Placements Having an impressive database of approved candidates, we search the marketplace to find you the best candidate. Our personalized service means that we actually sit down to find out what precisely you need, and through proven processes, ensure that the right person is chosen for the job. Filling your gaps! West Coast Personnel Temps Our Temps are the perfect staffing solution. Clients hire professional skills per hour and have access to flexible, no-fuss employees at competitive rates; we take care of the complete payroll administration and offer negotiable Temp to Perm Placement fees.