Project Administrator

Cape Town Northern Suburbs
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: CPT001167/NDB

Apply before Aug 31 2026 | 75 Days left

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Vacancy Details

Employer: West Coast Personnel

Job TitleProject Administrator About the ClientOur client, a UK based company with a registered office in The Western Cape, is a dynamic telecommunications solutions provider focused on delivering reliable, high-performance connectivity services to businesses. The company specialises in managing and delivering tailored telecom solutions, ensuring seamless service implementation and ongoing customer support. With a strong emphasis on customer experience, efficiency, and innovation, our client partners with leading suppliers to provide cutting-edge communication services that help businesses stay connected and competitive.

Overview
We are seeking a highly organised and customer-focused Service Delivery / Order Management Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced telecoms environment and is passionate about delivering an excellent customer experience.

Key Responsibilities
Manage end-to-end order processing and service delivery

Review and scrutinise customer contracts
Place and track orders via CRM systems within agreed SLAs
Provide regular progress updates and reporting to customers and internal teams
Coordinate with suppliers and customers to ensure smooth service delivery
Conduct testing and activation of services
Handle fault resolution and escalations effectively
Set up and manage new customer accounts
Support business development initiatives where required
Maintain accurate tracking of all orders and service updates

Minimum Requirements

Skills & Competencies

Strong communication skills (verbal and written)
Excellent organisation and multi-tasking ability
Professional, customer-centric approach with good telephone manner
Ability to meet deadlines and work under pressure
High attention to detail with the ability to follow procedures accurately
Tact, diplomacy, and strong problem-solving skills
Numerate and literate

Experience & Qualifications

Telecoms industry experience (advantageous but not essential – full training provided)
Basic proficiency in Microsoft Word and Excel
ITIL Foundation (V3 or V4) – advantageous but not required

Salary and Working Hours

Competitive salary package based on experience and qualifications
UK working hours - this is not a remote position; office is based in Milnerton, Western Cape.

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