Vacancy Details
Employer: West Coast Personnel
Technical Support Analyst – (Office-Based)Salary: Lucrative, depending on experience and qualificationsAbout the Client Our client is a leading UK-based telecoms and IT provider delivering advanced connectivity, VoIP, and cloud solutions to businesses. Their growing Cape Town office supports a UK customer base and offers a dynamic, fast-paced environment for technical professionals.
- Role Overview
- VoIP / IPPBX systems
- Internet & broadband connectivity
- Wi-Fi and network troubleshooting
- Deliver technical support via calls, email, and chat
- Troubleshoot:
- VoIP systems (IP Voice, Bicom, IPECS, 3CX, Yeastar)
- Hardware (Yealink, DECT, headsets)
- Connectivity (Broadband, Mobile Broadband, Leased Lines)
- Networks (routers, switches, Wi-Fi, LAN)
- Own and manage faults through to resolution within SLA
- Liaise with suppliers and IT teams to resolve issues
- Escalate complex faults and assist with outage management
- Participate in ongoing product training
- Matric (relevant IT/Telecoms qualification advantageous)
- Strong telephone-based technical support experience
- Proven troubleshooting in VoIP, connectivity, and networks
- Yeastar experience essential
- Willing to work UK shifts (including weekends)
- Telecoms/ISP support background
- Knowledge of ISPs (MWEB, RSAWEB, Octotel, etc.)
- Experience supporting UK clients
Seeking a skilled Technical Support Analyst to provide remote support to UK clients, full-time UK working hours in office, specialising in:
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About West Coast Personnel
Staff recruitment specialists at all levels: Permanent Placements, Temps, Contract Personnel and CV Services.
What services do we offer? Successful recruitment and selection processes Personality profiling Professional CV preparation for Jobseekers Verification of qualifications, employment history and all relevant details. Reference checks according to competencies. Suitability for position. West Coast Personnel Permanent Placements Having an impressive database of approved candidates, we search the marketplace to find you the best candidate. Our personalized service means that we actually sit down to find out what precisely you need, and through proven processes, ensure that the right person is chosen for the job. Filling your gaps! West Coast Personnel Temps Our Temps are the perfect staffing solution. Clients hire professional skills per hour and have access to flexible, no-fuss employees at competitive rates; we take care of the complete payroll administration and offer negotiable Temp to Perm Placement fees.More Jobs at West Coast Personnel
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