Job Title: IT Systems Specialist

Employment type: Full time

Location: In office, Gardens, Cape Town

Reporting to: Head of Operations

Working Setup: 40 hours per week, Mondays to Fridays, 10:00 to 19:00

The Business: 

The Legends Agency is working towards a simple mission: to become the best and biggest recruitment and employer-of-record (EOR) service in South Africa. We are an SA-based, SA-focused powerhouse, building Legendary teams for businesses across the UK, Europe, USA, Canada, Australia, New Zealand, and local South African businesses. We provide the essential local employment infrastructure and compliance that enables international companies to seamlessly hire and employ top-tier South African talent without needing a local entity. Following significant growth over the last 12 months, we are continuing to scale rapidly while building high-performing teams and exceptional workplace experiences across our businesses.

Co-Work Cape Town is the operational and workplace hub supporting both The Legends Agency’s internal teams and our EOR client employees. The space is designed to create a productive, professional, engaging, and high-performance working environment where people can thrive. The Facilities / Office Manager plays a critical role in ensuring the smooth day-to-day operation, presentation, safety, functionality, and experience of the workplace environment.

The Role:

We are seeking a mid-level IT professional to serve as the technical lead for our digital workplace, we are proud to say that we are completely paperless. This position balances high-level administration of Google Workspace and Slack with "on-the-floor" software support. You will be responsible for the full lifecycle of our software stack—from initial CRM/ATS setup and ESET security deployments to real-time troubleshooting for our staff. This is a hands-on role requiring a mix of systems architecture and direct user interaction.  The responsibilities of this role includes: 

Core Systems Administration

• Google Workspace: Full group domain management, including user lifecycle, Shared Drive architecture, and advanced security (MFA, DLP, and Vault).

• Slack Management: Administer the workspace, manage guest access, and build automated workflows to improve team efficiency.

• Microsoft Suite: Support and configure Microsoft 365 applications and ensure seamless integration within a primarily Google-based environment.

Software Operations & Security

• Security (ESET): Deploy and manage ESET PROTECT across all endpoints; monitor for threats and ensure all security policies are enforced.

• CRM Setup: Handle onboarding and offboarding of users and user permissions, as well as assist users with systems technical queries regarding email and phone connectivity.

• ATS Management: Oversee the Applicant Tracking System onboarding and offboarding of users, as well as assist users with system technical queries regarding email and phone connectivity.
  
  

On-the-Floor & Technical Support

• Software Support: Provide immediate, face-to-face troubleshooting for software glitches and configuration errors across macOS and Windows.

• Onboarding/Offboarding: Manage the technical "Day 1" experience, ensuring all hardware is provisioned with the correct software profiles and access rights.

• Hardware/Network (Nice to Have): Basic troubleshooting of office Wi-Fi, and conferencing hardware; maintaining an organised inventory of IT equipment.

Documentation & Training

• Process Mapping: Create and maintain documentation for system setups and internal IT SOPs.

• Staff Guidance: Provide "desk-side" training to help employees maximise their use of Google Workspace and Slack.

Qualifications and Experience:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

• Experience: 3–5 years in a dedicated IT Operations, Systems Administration, or Desktop Support role.

• Google Workspace Expert: Proven experience managing a Google Workspace domain, including Google Cloud Identity and Google Vault.

• Slack Power User: Experience as a Slack Admin, specifically managing permissions, app integrations, and Workflow Builder.

• Security & EDR: Hands-on experience with ESET PROTECT or similar enterprise-grade security suites (e.g., CrowdStrike, SentinelOne).

• Business Systems: Demonstrated experience in the technical setup and administration of CRMs (Close, Salesforce) and ATS platforms (RecruiterFlow, Lever).

• OS Proficiency: Advanced troubleshooting skills in a mixed environment (5% macOS / 95% Windows).

• Certifications: Google Professional Collaboration Engineer, Slack Certified Admin, or CompTIA Network+ advantageous. 

• Networking: Basic understanding of TCP/IP, DNS, DHCP, and experience managing office Wi-Fi (Ubiquiti/Meraki) advantageous.

• Automation: Familiarity with Google Apps Script or automation tools like Zapier/N8N advantageous. 

Compensation Package: 

Bonus Incentive: We operate a Group Bonus Scheme based on quarterly performance, effective in the first full quarter after probation. There are five set objectives per quarter, with a bonus pool of up to 10% of your total basic salary earned during that period. If the employee meets all five objectives, they will receive 10% of their total quarterly salary.

Medical Aid: Upon successful completion of the probation period, you will qualify for subsidised employer medical aid through Discovery Health Medical Aid.