·       A Diploma or Degree in Information Technology or equivalent.

·       Minimum of 2-3 years in an ICT support/technician role.

·       Experience with Microsoft Windows, Microsoft Exchange, Active Directory is an advantage.

·       Hardware and software troubleshooting prowess.

·       Ability to critically analyse a symptom, diagnose a fault, plan and take appropriate action on equipment including PCs, printers, multifunction copiers, sound boards, lighting equipment and networking etc

Plan and Monitor ICT Systems

·       Assist ICT Service provider with ICT support, knowledge management and projects.

·       Assist in creating a structured approach to rolling out new hardware and software.

·       Implement specialist safeguarding software across all designated devices.

·       Develop a maintenance schedule for all computer hardware, software and networks and ensure it is followed.

·       Ensure server backup policies are working and maintained.

·       Assist in planning and implementing changes to elements of the ICT service as required.

·       Perform regular security monitoring to identify any possible intrusions.

·        Facilitate training workshops to employees on revised ICT policies and procedures.

ICT Support

·       Setup equipment such as PC, laptops, iPads, mobile devices, data projectors, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly.

·       Investigate the user requirements and attend all logged calls

·       Perform basic server diagnostic routines.

·       Assist in creating and maintaining user accounts and mailboxes.

·       Perform checks to ensure NAMC networks and Wi-Fi connectivity is maintained.

·       Support staff with the use of new and existing Technologies.

·       Detect, diagnose and resolve PC, printer and peripheral device faults.

·       Maintain an up-to-date inventory of ICT software, hardware and licenses.

Compliance and Reporting

·       Assist in updating the ICT risk register for the project on a quarterly basis.

·       Assist in the production of the quarterly report.

·       Write ICT submissions to the Management committee & other committees.

·       Liaise with SCM on the ICT procurement requirements.

·       Represent the ICT unit in meetings when required.