We're Hiring: Operations Risk Analyst 

Location: Johannesburg / Cape Town 
Division: Merchant Operations – Risk & Fraud
Reports to: Risk & Fraud Governance Manager

Role Purpose

The Risk Analyst / Administrator is responsible for designing, maintaining, and optimising fraud detection rules and monitoring systems across the business.

This role focuses on fraud prevention, transaction monitoring, rule configuration, and continuous improvement of fraud detection capabilities. The position plays a key role in identifying emerging fraud risks, improving detection accuracy, reducing false positives, and strengthening the overall fraud control environment through data-driven analysis and operational support.

Key Responsibilities

Fraud Risk Governance & Rule Framework Support

• Support the development and maintenance of fraud detection rule frameworks
• Document rule logic, thresholds, and system configurations accurately
• Ensure alignment between fraud rules and fraud risk policies
• Maintain rule libraries, governance records, and audit-ready documentation
• Support governance reviews and rule change processes

Fraud Risk Assessments & Rule Optimisation

• Analyse fraud trends and transaction patterns to identify rule gaps and emerging risks
• Support fraud risk assessments with operational insights and data analysis
• Recommend new fraud rules, enhancements, or monitoring improvements
• Evaluate the effectiveness of existing rules and controls
• Identify opportunities to improve fraud detection capability across risk areas

Fraud Prevention & Detection Control Execution

• Configure, maintain, and optimise fraud detection rules and monitoring systems
• Monitor alert volumes, rule performance, and fraud detection outcomes
• Balance fraud detection effectiveness against false positive rates
• Implement and test rule changes, enhancements, and control improvements
• Support initiatives aimed at reducing fraud losses and improving response capability

Fraud Reporting & Monitoring Systems

• Maintain fraud monitoring dashboards, reports, and operational tracking tools
• Monitor fraud trends, rule performance metrics, and detection activity
• Ensure reporting accuracy and consistency across systems and data sources
• Support governance, operational, and management reporting requirements
• Provide insights into fraud activity, trends, and operational risks

Support for Fraud Investigations

• Provide rule, transaction, and monitoring data to support fraud investigations
• Analyse flagged transactions, suspicious activity, and behavioural patterns
• Support investigators with data extraction, reporting, and operational insights
• Identify rule improvement opportunities based on investigation outcomes
• Maintain audit trails and traceability of rule-triggered activity

Fraud Monitoring, Optimisation & Continuous Improvement

• Continuously review and refine fraud monitoring rules and detection logic
• Support automation initiatives to improve fraud detection and operational efficiency
• Identify opportunities for system enhancements and process optimisation
• Monitor system performance, stability, and monitoring effectiveness
• Contribute to innovation and continuous improvement within fraud operations

Minimum Requirements

Qualifications

• Relevant qualification in Risk Management, Information Systems, Business Administration, Data Analytics, or related field advantageous
• SQL, analytics, or fraud-related certifications advantageous

Experience

• Experience in fraud monitoring, fraud operations, risk analysis, or fraud administration within financial services or payments environments
• Exposure to fraud monitoring systems, rule engines, dashboards, or operational reporting tools
• Experience analysing fraud trends, transaction data, or monitoring alerts advantageous
• Exposure to fraud investigations or operational risk processes beneficial

Key Skills & Competencies

• Strong analytical thinking and problem-solving capability
• High attention to detail and accuracy
• Strong reporting, administration, and organisational skills
• Ability to interpret transaction patterns and fraud trends
• Knowledge of fraud typologies and fraud detection techniques
• Strong communication and stakeholder engagement capability
• Ability to work independently while collaborating cross-functionally
• Strong governance discipline and ethical conduct
• Proficiency in Excel, reporting tools, or SQL advantageous

Ready to Strengthen Fraud Detection & Risk Monitoring?

If you are analytical, detail-oriented, and passionate about fraud prevention, monitoring systems, and improving operational risk controls - we’d love to hear from you.

Apply now - or share this opportunity with an experienced Risk Analyst / Administrator!

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