We're Hiring: Rules Analyst 

Location: Johannesburg / Cape Town
Division: Merchant Operations – Risk & Fraud
Reports to: Risk & Fraud Governance Manager

Role Purpose

The Rules Analyst is responsible for designing, maintaining, and optimising fraud detection rules and monitoring systems across the business.

This role ensures effective fraud prevention and detection through proactive monitoring, rule configuration, data analysis, and continuous improvement of fraud controls. The position plays a key role in strengthening fraud detection capability, reducing fraud losses, improving operational efficiency, and enhancing monitoring accuracy across all payment channels.

Key Responsibilities

Fraud Risk Governance & Rule Framework Support

• Support the development and maintenance of fraud detection rule frameworks
• Document rule logic, thresholds, configurations, and governance requirements
• Ensure fraud rules remain aligned to fraud risk policies and operational standards
• Maintain rule libraries, documentation, and audit-ready records
• Support governance reviews and rule change processes

Fraud Risk Assessments & Rule Optimisation

• Analyse fraud trends, transaction behaviour, and monitoring gaps
• Identify emerging fraud risks and recommend rule enhancements
• Support fraud risk assessments through operational insights and data analysis
• Evaluate the effectiveness of existing fraud rules and controls
• Recommend improvements to strengthen fraud detection capability

Fraud Prevention & Detection Control Execution

• Configure, maintain, and optimise fraud detection rules and monitoring systems
• Monitor rule performance, alert volumes, and fraud detection outcomes
• Balance fraud detection effectiveness against false positive rates
• Implement and test rule changes, system enhancements, and control improvements
• Support initiatives aimed at reducing fraud losses and improving fraud response capability

Fraud Reporting & Monitoring Systems

• Maintain fraud monitoring dashboards, reports, and operational tracking tools
• Monitor fraud trends, rule performance metrics, and detection activity
• Ensure reporting accuracy and consistency across systems and data sources
• Support operational, governance, and management reporting requirements
• Provide insights into fraud activity, risks, and monitoring performance

Support for Fraud Investigations

• Provide rule, transaction, and monitoring data to support fraud investigations
• Analyse flagged transactions, suspicious activity, and behavioural patterns
• Support investigators with data extraction, reporting, and operational insights
• Identify rule enhancement opportunities based on investigation findings
• Maintain audit trails and traceability of rule-triggered activity

Fraud Monitoring, Optimisation & Continuous Improvement

• Continuously review and refine fraud monitoring rules and detection logic
• Support automation initiatives to improve fraud detection and operational efficiency
• Identify opportunities for process optimisation and system enhancements
• Monitor system performance, stability, and monitoring effectiveness
• Support innovation and continuous improvement within fraud operations

Minimum Requirements

Qualifications

• Relevant qualification in Risk Management, Information Systems, Business Administration, Data Analytics, or related field advantageous
• SQL, analytics, or fraud-related certifications advantageous

Experience

• Experience in fraud monitoring, fraud operations, risk analysis, or fraud administration within financial services or payments environments
• Exposure to fraud monitoring systems, rule engines, dashboards, or operational reporting tools
• Experience analysing fraud trends, transaction data, or monitoring alerts advantageous
• Exposure to fraud investigations or operational risk processes beneficial

Key Skills & Competencies

• Strong analytical thinking and problem-solving capability
• High attention to detail and accuracy
• Strong reporting, administration, and organisational skills
• Ability to interpret transaction patterns and fraud trends
• Knowledge of fraud typologies and fraud detection techniques
• Strong communication and stakeholder engagement capability
• Ability to work independently while collaborating cross-functionally
• Strong governance discipline and ethical conduct
• Proficiency in Excel, reporting tools, or SQL advantageous

Ready to Strengthen Fraud Detection & Monitoring?

If you are analytical, detail-oriented, and passionate about fraud prevention, monitoring systems, and improving operational risk controls - we’d love to hear from you.

Apply now - or share this opportunity with an experienced Rules Analyst!

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