Candidate Requirements

Responsibilities:

SERVICE & REPAIR

• Ensure all required tools, parts and PPE are prepared before departing for any service or repair
• Wear required PPE at all times when visiting customer sites
• Attend to planned services according to the approved Service Schedule
• Complete services in line with SOPs or OEM Maintenance Schedules
• Complete a job card for every service or repair, listing all parts used, calibration equipment used and completing all required fields
• Obtain customer sign‑off on job cards before leaving the site
• Report all issues identified, document them on the job card and obtain approval from line manager before performing any work outside the service plan
• Submit job cards to the CE Admin team within 48 hours of completing work
• Assist other Service Technicians with transport, handling and installation of equipment
• Ensure Safety File is available for all services and repairs and comply with all Health & Safety requirements
• Participate in after‑hours support according to the On‑Call Schedule
• Maintain completed paperwork, meet monthly service schedule, ensure zero callbacks and zero customer complaints
• Contribute to positive Customer Satisfaction Survey results

INSTALLATION, COMMISSIONING & DECOMMISSIONING

• Prepare all required tools, parts and PPE before departing for installations or commissioning
• Wear required PPE at all times when visiting customer sites
• Complete pre‑installation checks, commissioning and testing according to SOPs or OEM Maintenance Schedules
• Assist with packaging, unpacking, loading and off‑loading of equipment
• Conduct pre‑site inspections and document readiness requirements with the customer
• Complete IQ, OQ, PQ and installation documentation according to OEM or SOP requirements
• Complete a job card for every installation, listing all parts and calibration equipment used and completing all fields
• Obtain customer sign‑off on job cards before leaving the site
• Submit job cards to the CE Admin team within 48 hours
• Report installation issues immediately to line manager and customer where applicable
• Provide customer training where required and record training in training registers
• Perform de‑commissioning of equipment according to SOPs, OEM instructions and customer requirements
• Maintain completed paperwork, ensure successful installation and commissioning, meet installation schedule, ensure zero callbacks and zero customer complaints
• Contribute to positive Customer Satisfaction Survey results

STOCK CONTROL

• Work with CE Warehouse and CE Admin to ensure all stock procedures are followed and stock levels remain accurate
• Participate in periodic stock takes and stock variance investigations
• Report stock discrepancies, damages or shortages immediately
• Perform collections and deliveries where required
• Ensure products, raw materials and consumables are stored correctly and warehouse staff are trained on storage, handling and transport requirements
• Maintain accurate branch stock levels and ensure product availability
• Ensure Macola records remain up‑to‑date and accurate
• Investigate and resolve variances timeously

HEALTH & SAFETY

• Maintain daily housekeeping of vehicle, factory and workshop areas
• Report and document all Environmental, Health & Safety issues immediately
• Maintain organisational Health & Safety principles
• Maintain accurate records such as Safety Data Sheets and liaise with the Health & Safety Officer to ensure correct handling, storage and transport procedures
• Ensure a safe and secure working environment
• Maintain accurate document files at all times
• Maintain zero Health & Safety incidents

QUALITY

• Report and document all customer complaints and assist with investigations and resolutions
• Report and document all product quality issues and assist with investigations and resolutions
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• Maintain product quality and safety throughout the Technical Services cycle
• Ensure supplier quality documentation is up to date
• Improve processes and policies to support organisational goals
• Implement departmental and organisational procedures and monitor adherence to rules and regulations
• Work with the Product Manager to manage product and supplier complaints
• Document NCAs and ARs where required
• Maintain zero audit findings
• Ensure complaints and NCAs are raised and closed timeously
• Maintain information required for B‑BBEE audits
• Complete supplier assessments and resolve issues timeously

 GENERAL DUTIES – ADMINISTRATION

• Attend meetings, provide input and capture minutes
• Follow up on action plans
• Complete all checklists and forms on a periodic basis and submit them timeously
• File all reports and records
• Identify and archive records annually after the financial audit
• Maintain efficiency and quality at all times
• Ensure all company assets issued (vehicle, tools, PC, phone etc.) are maintained in good condition, kept safe and issues or losses are reported immediately
• Complete all related forms and checklists on time
• Manage filing and archiving of paperwork

 TRAINING

• Conduct skills assessments with Supervisor
• Attend and successfully complete all required training
• Record all training
• Ensure staff remain skilled, efficient and knowledgeable
• Maintain up‑to‑date training information
• Ensure effective communication