Job DescriptionPurpose of the PositionThe Assistant Manager supports the General Manager in the daily operation and management of the hospitality establishment. The role ensures excellent customer service, efficient staff supervision, smooth operational procedures, and achievement of business goals. Key ResponsibilitiesOperations ManagementAssist in managing daily hotel, lodge, restaurant, or resort operations.Ensure smooth running of all departments.Monitor cleanliness, maintenance, and service standards.Handle operational issues and guest concerns.Staff SupervisionSupervise and support employees during shifts.Assist with staff scheduling and attendance.Train and motivate staff members.Ensure staff follow company policies and procedures.Customer ServiceEnsure guests receive excellent service.Handle guest complaints professionally.Monitor guest satisfaction and feedback.Assist with VIP guest arrangements.Financial DutiesAssist with budgeting and cost control.Monitor stock levels and supplies.Support cash handling and daily financial reporting.Help improve profitability and reduce unnecessary costs.Health and SafetyEnsure compliance with health and safety regulations.Monitor hygiene and food safety standards.Ensure emergency procedures are followed.Administrative DutiesPrepare reports for management.Maintain operational records and documentation.Assist with bookings, reservations, and front office administration.

Minimum Qualifications

• Diploma or Degree in Hospitality Management, Tourism Management, or related field.
• Additional hospitality training is advantageous.

 
Experience

• 2–4 years’ experience in the hospitality industry.
• Supervisory or leadership experience preferred.
• Experience in hotel, lodge, restaurant, or resort operations.

 
Knowledge

• Hospitality operations and customer service standards.
• Staff management and scheduling.
• Health and safety regulations.
• Basic financial and stock control procedures.

 
Skills

• Leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict-resolution skills.
• Time management and organisational skills.
• Customer service orientation.
• Computer literacy and reservation systems knowledge.

 
Personal Attributes

• Friendly and professional.
• Reliable and responsible.
• Ability to work under pressure.
• Flexible and adaptable.
• Team-oriented and motivated.

 
Working Conditions

• Shift work, including weekends and public holidays.
• Fast-paced hospitality environment.
• May require standing for long periods.

 
Reporting To
General Manager / Operations Manager