Purpose of the PositionThe Assistant Manager supports the General Manager in overseeing the daily operations of the hospitality establishment. The role ensures efficient operations, excellent customer service, effective staff supervision, and the smooth running of all departments to achieve business goals and guest satisfaction. Key ResponsibilitiesOperations ManagementAssist in managing the daily operations of the establishment.Ensure all departments operate efficiently and according to company standards.Monitor cleanliness, maintenance, and service quality.Assist in coordinating operational activities and resolving issues.Staff SupervisionSupervise and support employees during shifts.Assist with staff scheduling and duty rosters.Train, motivate, and monitor staff performance.Ensure staff comply with company policies and procedures.Customer ServiceEnsure guests receive excellent customer service.Handle guest enquiries, complaints, and special requests professionally.Monitor guest satisfaction and service delivery standards.Financial and Administrative DutiesAssist with budgeting and cost control.Monitor stock levels and operational expenses.Support cash handling and financial reporting procedures.Prepare reports and maintain operational records.Health and SafetyEnsure compliance with health, safety, and hygiene regulations.Monitor workplace safety and emergency procedures.Team CoordinationLiaise with different departments to ensure smooth operations.Support management in achieving operational and business objectives.

Minimum Qualifications

• Diploma or Degree in Hospitality Management, Tourism Management, Business Management, or related field.
• Additional hospitality training advantageous.

 
Experience

• 2–4 years’ experience in hospitality operations.
• Previous supervisory or management experience preferred.
• Experience in hotels, lodges, resorts, restaurants, or guesthouses advantageous.

 
Knowledge

• Hospitality operations and customer service standards.
• Staff supervision and operational management.
• Basic financial and stock control procedures.
• Health and safety regulations.

 
Skills

• Leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Organisational and multitasking skills.
• Customer service orientation.
• Computer literacy and reservation system knowledge.

 
Personal Attributes

• Professional and well-presented.
• Friendly and customer-focused.
• Reliable and responsible.
• Ability to work under pressure.
• Team-oriented and adaptable.

 
Working Conditions

• Shift work, including weekends and public holidays.
• Fast-paced hospitality environment.
• Long working hours may be required during busy periods.