Community & Customer Experience Coordinator (Marketing)

Kraaifontein
Salary: Market Related
Job Type: Permanent
Sectors: Marketing
Reference: SW006300/CL

Apply before Jun 05 2026 | 30 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

COMMUNITY & CUSTOMER EXPERIENCE COORDINATORCape Town (Northern Suburbs): A well-established FMCG company is seeking a proactive and solutions-driven Community & Customer Experience Coordinator to join their Marketing Team. This role is suited to an individual who thrives in a fast-paced, high-engagement environment and is passionate about customer interaction, digital communication, and brand experience.

Purpose of the Role:
To deliver responsive, solution-driven customer support across all platforms while actively managing and engaging the brand’s online community, contributing to a positive and consistent customer experience that strengthens brand loyalty.

Key Responsibilities Include but Are Not Limited To

Managing customer queries across multiple channels including phone, email,
WhatsApp, social media, and online platforms
Responding to all customer interactions timeously and resolving queries in full
Monitoring social media platforms and online reviews, ensuring consistent engagement and brand presence
Investigating and resolving customer complaints, escalating where necessary
Maintaining accurate records of all customer interactions and feedback
Liaising with internal teams (stores, warehouse, logistics) to ensure efficient service delivery
Assisting with e-commerce support, including online orders, returns, and product queries
Identifying recurring customer issues and contributing to improved processes and solutions
Supporting marketing initiatives through customer feedback, promotions, and campaign execution
Assisting in maintaining website content, including customer-facing information and feedback channels
Monitoring competitor activity and customer trends to enhance service delivery and engagement
Contributing ideas to improve overall customer experience and brand interaction
General administrative duties and ad hoc support

Criteria

Minimum 2–3 years’ experience in a customer service or customer-facing role within retail, FMCG, or e-commerce
Experience engaging with customers across digital platforms (social media, WhatsApp, online support)
Proficient in MS Office and digital communication tools
Strong written and verbal communication skills with high attention to detail
Ability to work under pressure and manage high volumes of customer interaction
Proactive, solutions-driven mindset with strong problem-solving ability
Good organisational and time management skills
Interest in food, cooking, or retail advantageous
Driver’s licence and own transport essential
Fluent in English and Afrikaans (read, write, speak)

Candidates residing in the Northern Suburbs of Cape Town are encouraged to apply for this role

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.