Key Accounts Sales Administrator

About the company: import and export of seafood products 

Location: Paarden Eiland

CONTRACT TYPE: Permanent with a 6-month probation period clause

WORKING HOURS
Monday to Friday: 08:00 – 17:00
Occasional Saturdays may be required (hours may fluctuate due to operational demands)

JOB PURPOSE
The primary function is to assist with all aspects of processing customer orders and general administration relating to the sales of the products within the Foodservice sector.

The Sales Key Accounts Administrator plays a critical role in supporting the management and growth of key client relationships. This position is responsible for coordinating administrative, operational, and communication activities related to major accounts, ensuring a high level of service delivery, accuracy, and efficiency.

The role acts as a central point of contact between internal teams and key customers to maintain strong, long-term partnerships.

QUALIFICATIONS / SKILLS
• Matric
• MS Office
• SAP experience (advantageous)
• Excellent telephone etiquette
• Ability to multitask and remain calm under pressure

EXPERIENCE NEEDED
• At least 2 years’ administration-related experience
• Seafood industry experience (advantageous)

REQUIREMENTS
• Must have good written and verbal communication skills
• Honesty, Integrity & Reliability
• Strong attention to detail
• Problem-solving skills
• Self-motivated: Ability to work with little supervision
• Strong computer skills, especially MS Office
• A willingness to learn
• Strong ability to multitask
• Open to change and learning new systems
• Good time management and organisational skills
• Must be flexible due to work demands

KEY RESPONSIBILITIES
• Process customer orders for Key accounts (direct x6 accounts)
• Arrange deliveries with Logistics for clients and follow through until stock is GRV’d
• Make booking timeslots for all accounts and coordinate deliveries
• Follow up with delivery enquiries and troubleshoot delivery issues (after-hours availability essential)
• Liaise with cold store on loadings and special requests
• Follow up with procurement on shipments
• Ensure purchase orders are raised for local purchases and deliveries
• Update customer pricing externally as required and ensure SAP pricing is updated accordingly
• Complete PRNs, code transfer documents, dropped sales reports, and other reports required by Sales Manager/KAM
• Check stock on hand daily
• Assist with SAP reports as required
• Assist the foodservice department with queries when team members are out of office
• Assist with client distribution centres (Vector/Digistics) on an ad hoc basis
• Monitor stock tracker and alert Sales Manager/KAM to low or out-of-stock items
• Arrange samples and dispatch, and assist with promotional activities
• Complete and submit take-on forms internally and externally, including generating SAP codes
• Manage stock rotation, under 100kg stock, and short-dated stock
• Assist finance with credit queries
• Provide relief for team members on leave
• Handle any other reasonable team support requests
• Resolve customer queries, complaints, and order issues promptly
• Follow up on invoices, PODs, and related documents
• Communicate with clients regarding non-deliveries
• Follow up on admin-related enquiries with key account clients
• Coordinate communication between clients and internal departments (logistics, finance, customer service)
• Prepare reports in Excel and PowerPoint