To ensure an exceptional, personalized guest experience while maintaining the highest standards of luxury hospitality, operational efficiency, and staff performance.Plays a dual role: overseeing guest experience (front-of-house) and operational management of the lodge.  This role is hands-on and highly guest-focused, while still managing staff and standards. Guest Experience & Front-of-House ManagementStaff Management & LeadershipFood & Beverage OversightLodge Operations & AdministrationHousekeeping & Maintenance OversightSafari & Activity CoordinationFinancial & Commercial ResponsibilitiesHealth, Safety & Compliance

Key Skills & Competencies

• Strong leadership and people management skills
• Exceptional guest service and attention to detail
• Ability to multitask in a remote environment
• Financial and operational acumen
• Problem-solving and decision-making ability
• Excellent communication and interpersonal skills

 
Typical Qualifications & Experience

• Diploma/Degree in Hospitality Management or similar
• 3–5+ years’ experience in a luxury lodge or 5-star hotel
• Previous supervisory or management experience essential
• Knowledge of safari/lodge operations highly advantageous
• Wine knowledge (beneficial)
• Valid driver’s license (often required in remote lodges)

 
Working Conditions (Eastern Cape Lodges)

• Live-in position (remote location)
• Shift work, including weekends and public holidays
• Long hours with a hands-on operational role
• High guest interaction and expectation environment

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