Change Manager – Senior

Company Overview

iqbusiness is Africa’s future‑focused management and digital growth enabler, founded in South Africa in 1998. With more than 1,500 professionals and a “get‑it‑done” mindset, we deliver tailored digital, cloud, security, and consulting solutions across Africa and beyond. We’re recognised as a Level 1 B‑BBEE contributor, a B‑Corp, and a Top Employer.

Role Summary

The Senior Change Manager for the Minimum Viable Automation (MVA) Programme plays a critical role in driving successful adoption of redesigned finance processes and tools following recent system changes. This position focuses on developing and executing a robust change management strategy across multiple workstreams, including tax process automation, investment data optimisation, and other key improvements within Group Finance. This role requires 3 days of in-office presence in Cape Town. 

Key Responsibilities

• Develop and implement an end-to-end change management plan for all MVA workstreams.
• Conduct stakeholder analysis to identify key influencers and the impacted team’s post-restructure.
• Design and execute an integrated communication and engagement plan to ensure optimal participation from Group Finance SMEs and Segment Finance teams.
• Draft and maintain a view of the change landscape for Group and Segment Finance teams.
• Perform impact assessments on processes, templates and operating models.
• Conduct a training needs analysis and develop a comprehensive training plan.
• Coordinate the creation and delivery of training material.
• Align and embed new roles or competencies into existing job profiles where required.
• Assess capacity impacts on support teams and recommend mitigation strategies.
• Provide ad hoc change management support across the Group Finance Enablement team for BAU/operational change.
• Develop and maintain change management tools and templates.
• Facilitate workshops and change readiness assessments across impacted teams.
• Monitor and report on change adoption metrics and stakeholder feedback.
• Identify and manage change risks and issues, escalating where necessary.
• Support leadership in reinforcing change through coaching and communication.
• Ensure alignment of change activities with overall organisation and PMO governance and timelines.

Requirements

• Proven experience in change management for process and system implementations.
• Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter).
• Experience in organisational design is advantageous.
• Excellent stakeholder engagement and communication skills.
• Ability to manage multiple workstreams in a complex, matrixed environment.
• Background in financial services preferred.

Please Note:
As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

iqbusiness is committed to sustainable growth and transformation; we embrace diversity and employ previously disadvantaged individuals.