Vacancy Details
Employer: Effective Sales and Merchandising
We are a dynamic and fast-growing company in the FMCG sector, committed to delivering excellent service to our clients. We are seeking an enthusiastic and detail-oriented Call Center Agent with strong data capturing skills to join our team.
Key Responsibilities:
Capture and update customer information accurately into the system
Ensure data integrity and maintain confidentiality of all client records
Provide accurate product and service information to clients
Maintain detailed records of customer interactions and transactions
Excellent organizational and planning skills with the ability to prioritize time and work effectively.
Strong people skills with the ability to work under pressure.
Highly motivated, confident communicator with the ability to engage with people at all levels.
Pays attention to detail and displays a high level of integrity.
Able to multi-task and is deadline orientated.
Ability to work independently, as well as in a team.
Excellent communication and interpersonal skills with the ability to work across diverse cultural backgrounds.
Innovative and creative, able to see new opportunities.
Reflective and open to learning.
Candidate Requirements
Requirements:
Grade 12 / Matric (essential)
Minimum 1 year of call center experience
Strong computer literacy and accurate typing skills
Proficiency in MS Excel and data capturing systems
Excellent communication skills – verbal and written
High attention to detail and organisational skills
Ability to work under pressure and meet targets
101 people have applied for this job. 149 people have viewed this job.
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My Journey
Mitchell's Plain, Cape Town, where I grew up, I never imagined I would be able to accomplish what I have in the last 15 years. I'm not sure how I managed to survive in the midst of gangsterism, drugs, and so many negative influences. I needed to get through all of this without getting sucked into it. Pack n Stack hired me as a merchandiser, which was my first job. I was assigned to Makro Ottery, where I needed to improve my retail knowledge as soon as possible. Long hours, customer centricity, and client expectations are all part of the job. After gaining a better understanding of the function and the industry, I quickly advanced through the ranks: merchandiser, field supervisor, dedicated sales representative, Area Sales Manager, and Regional Sales Manager. PnS recognized my potential and provided me with the opportunity to advance within the company. When our CEO (Glenn Brauns) called to ask me to transfer to Gauteng six years ago, I was filled with mixed emotions, unsure if I would be able to cope in the big city. I realized right away that PnS had helped me get this far, and they would continue to do so. This was the case; since then, I've held positions such as National Account Manager, Commercial General Manager, and Commercial Director for Dedicated Solutions and Retail Support Services. PnS has ensured that our culture is our competitive advantage by creating an environment in which employees can reach their full potential. It's uncommon to find a company that lives up to its values, but PnS does. PnS is a people-oriented company that strives to get the most out of its employees by providing a platform for them to grow not only professionally but also personally. PnS is a company that values people, promotes diversity, and gives all employees a voice in how the company is run.
Clemen Mashonga
Commercial Director for Dedicated Solutions and Retail Support Services.
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