IT Administrative Assistant

Goodwood
Salary: Market Related
Job Type: Permanent
Sectors: Admin IT
Benefits: Medical Aid Pension Bonus
Reference: IT Helpdesk

Apply before Jul 15 2026 | 28 Days left

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Vacancy Details

Employer: Masterparts

Job Brief

As our IT department continues to grow, we are seeking an organised and proactive individual to manage administrative responsibilities and contribute to the team's efficient operation.

Responsibilities

Document and prioritise IT issues submitted through the IT mailbox, assigning each request to the appropriate team member for investigation and resolution.
Maintain audit files and documentation, ensuring all records are accurate, complete, and up to date.
Organise and file all departmental documentation and correspondence in accordance with established procedures.
Serve as the primary liaison between the IT department and third-party contractors, following up on logged issues and providing timely feedback to relevant stakeholders.
Engage with department heads, branch managers and Online Sales customers to verify issue resolution, ensuring a high standard of service, and communicate outcomes to the IT Manager.

Required Skills

Administration: 2 to 3 years
It Help Desk: 1 to 2 years

Candidate Requirements

Ideal Requirements for the Perfect Candidate

Grade 12 (Matric) or equivalent qualification.
Minimum 2–3 years' experience in an administrative, coordination, or customer service role.
Experience working within an IT department or IT support environment will be advantageous.
Proficient in Microsoft Office Suite, particularly Outlook, Word, Excel, and Teams.
Excellent verbal and written communication skills.
Strong organisational and time-management abilities.
Ability to manage multiple tasks and priorities in a fast-paced environment.
High level of attention to detail and accuracy.
Professional and customer-focused approach when dealing with internal and external stakeholders.

Preferred Skills and Competencies

Experience with helpdesk or ticketing systems.
Understanding of basic IT terminology and support processes.
Ability to coordinate and follow up on multiple support requests simultaneously.
Strong problem-solving and analytical skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Self-motivated with the ability to work independently and as part of a team.
Strong interpersonal skills and the ability to build effective working relationships with employees, customers, and third-party service providers.
Proactive approach to identifying and resolving administrative bottlenecks.

Key Attributes

Highly organised and methodical.
Reliable and dependable.
Strong sense of ownership and accountability.
Excellent follow-through on tasks and commitments.
Positive attitude and willingness to assist others.
Ability to remain calm and professional under pressure.

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About Masterparts

MASTERPARTS has been supplying the automotive industry for over 45 years and we have seen our range grow from solely engine parts to include braking, steering, suspension parts and more.

Our aim is not to be the biggest but to be the best and to grow by helping our customers grow. We take pride in being able to keep up with the latest engines and developments, in having good availability and staff with the passion and expertise to provide exceptional service.