JOB PURPOSE

Responsible for managing client relationships, supporting service delivery excellence, and ensuring compliance with contractual and SLA obligations. The role serves as a key liaison between Clients, Operations, Compliance, Finance, and Business Support functions to drive client satisfaction, operational efficiency, and governance standards.

Further responsible for driving business growth through the identification, development, and acquisition of new business opportunities. This includes managing the business development pipeline, coordinating tender and proposal submissions, supporting client onboarding, and building strategic stakeholder relationships to secure new mandates, retain existing clients, and contribute towards the Company's revenue growth objectives

QUALIFICATIONS & EXPERIENCE REQUIRED

• Minimum Matric (Grade 12) is mandatory.
• Diploma or Degree in Business Administration, Marketing, Sales, Client Relationship Management or a related field is an advantage.
• Minimum 3-5 years’ experience in client relationship management, business development, account management, SLA administration, tender management, proposal writing, sales support, or contract management within the collections or financial services industry.
• Proven experience in preparing proposals, tender submissions, RFP/RFQ responses, and client presentations.
• Minimum of 2 years' practical experience using Microsoft Office applications, specifically PowerPoint, Word and Excel.
• Understanding of debt collection regulations and compliance requirements including the Debt Collection Act (DCA), National Credit Act (NCA), and Protection of Personal Information Act (POPIA).
• Experience using CRM systems and tender portals;
• Exposure to AI-enabled client engagement, collections technologies and digital customer engagement platforms will be advantageous.
• Understanding of digital collections and self-service engagement tools.
• Proven experience in identifying, pursuing, and supporting the acquisition of new business opportunities and client mandates.

KEY RESPONSIBILITIES

• Identify, develop, and secure new business opportunities aligned to the Company's growth strategy and maintain a pipeline of prospective clients, tenders, and strategic partnerships.
• Manage the end-to-end tender and proposal process, including the preparation of professional client proposals, presentations, capability statements, and bid responses, ensuring all submissions are accurate, compliant, and submitted within required deadlines.
• Develop and maintain strong relationships with clients and key stakeholders to promote client satisfaction, retention, and long-term partnerships, while serving as the primary point of contact for client communication, service reviews, and escalations.
• Coordinate the onboarding and implementation of new client mandates, ensuring operational readiness, effective stakeholder communication, and seamless transition into service delivery.
• Monitor service delivery, contractual obligations, and SLA compliance, and facilitate the resolution of client queries, complaints, and escalations.
• Maintain accurate client records, contracts, governance documentation, and reporting requirements, while supporting invoicing, reconciliations, and management reporting on business development and client relationship activities.

COMPETENCIES AND SKILLS REQUIRED

• High attention to detail and deadline orientation.
• Professional and client-centric approach.
• Strong business and commercial acumen.
• Strong communication (verbal & written) and presentation skills.
• Strong sales, business development, negotiation, and prospecting capability.
• Strong stakeholder engagement and relationship-building and networking skills.
• Strong tender management, proposal writing, and bid coordination skills.
• Strong values of curiosity, collaboration, entrepreneurial spirit, passion for winning and trustworthiness.

**Thank you for your interest in this opportunity. We really appreciate the time you’ve taken to apply. If you do not hear from us within two (2) weeks of the advert date, please consider your application unsuccessful. We genuinely value every application and thank you for considering a future with us.