To ensure the effective execution of a sales and merchandising function of client’s products at store level, specifically focusing on the pharmacy channel to optimise product availability and representation.

Key Outputs

1. Shelf Health

• Ensure OSA (On-Shelf Availability) and SOS (Share of Shelf) compliance within Clicks and Dis-Chem.
• Execute the Vision Store Program to maintain premium brand visibility.
• Implement planograms and secure priority displays to drive visibility.
• Conduct regular SOH (Stock on Hand) counts and manage expired stock to maintain high shelf standards.

2. Effective Administration

• Capture store-level data accurately and provide detailed reports on field activities.
• Maintain organised documentation and records according to predefined procedures.
• Utilise operational and sales software applications with advanced proficiency to track store performance.

3. Sales Target / Volume and Profitability

• Deliver on IDP sales targets and secure promotional deals.
• Drive the sell-through of priority brands to unlock growth opportunities within the pharmacy channel.
• Monitor and report on sales performance to ensure the growth and profitability of the client portfolio.

4. Manage and Develop Field Staff

• Provide guidance and support to roving merchandisers and dedicated teams within the field.
• Facilitate team effectiveness by taking actions that demonstrate consideration for the needs of the merchandising team.
• Act as a point of contact for internal communication, coordinating between the field and the operational support office.

5. Client / Customer Satisfaction

• Build and maintain professional business associations with store managers and pharmacy staff.
• Handle client inquiries and requests promptly and professionally to ensure high satisfaction ratings.
• Act as a champion for the customer by identifying and resolving process bottlenecks at the store level.

6. Effective Self-Management

• Organise time effectively and apply self-management habits that lead to increased productivity.
• Manage your own performance to achieve personal and professional growth goals.
• Adhere to company policies and industry regulations (including POPIA) during all field interactions.