As a Branch Manager, you will oversee the daily operations of our branch, focusing on optimizing performance, enhancing customer service, and driving sales growth. You will play a key role in strategic planning, team leadership, and ensuring compliance with company policies while fostering a positive environment for both employees and customers.

Education

• Matric
• FIATA diploma or 3-year freight forwarding related qualification at NQF level 7 or equivalent

• 10 years’ experience in the Freight Forwarding Industry with 3 years in a middle management capacity
• Problem solving skills and decision making skills
• Business Acumen
• Ability to prepare and/or analyse financial statements and budget
• Leadership and Interpersonal skills
• Good communication skills (written &verbal)
• Planning and organising. Attention to detail.
• Ability to handle pressure. Change Management skills
• Knowledge of Freight Forwarding practices and processes
• Customer Centricity
• Computer literacy (Ms Word, Excel, IBM etc)
• Ability to analyse documents and make recommendations.

• Customer service orientation - Able to handle a demanding customer environment.
• Good problem solving and decision-making skills.
• Strong leadership and people management skills.
• Ability to handle pressure and meet all deadlines.
• Can communicate within the team and contribute to the overall success of the team.
• Ability to be adaptable as this is a constantly changing environment.
• ShipShape knowledge.

• Plan branch operations in terms of the requirements of the business environment.
• Organise and optimise branch resources and provide leadership to staff
• Control and manage budget
• Sales and client servicing support.
• Reporting and compliance.
• Comply with the requirements of the quality management system.
• Ad-hoc