- Cape Town
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin Call Centre Sales
- Reference: CPT000147/GW
Vacancy Details
Employer: ATM.SA
- Customer service engagement via incoming calls and respond to email queries
- Managing reservation, special requests, and complaints from customers via the website
- Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers
- Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
- Demonstrate urgency on transactions using standard operating procedures
- A matric certificate or equivalent qualification
- Spanish language skills (verbal & written)
- Passionate about customer service
- Strong analytical and problem-solving skills
- Technical abilities
- A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
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About ATM.SA
South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."
As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.
In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.
We pride ourselves on working in harmony and at the highest level of support with all our Partners.
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