Reports to Customer Service Team Leader - Container Cranes
Role Summary:
Provision of worldwide maintenance, service support for full range of products and services from the company's Customer Service.
Traveling for long periods of time at short notice
Accountabilities/Key Performance Areas:
Apply electrical, electronic, basic hydraulic and mechanical theory and related knowledge to test and modify operational electrical machinery and electrically controlled, electronically controlled equipment and circuitry, hydraulic circuits and components, mechanical equipment.
Keep detailed records of activities and repairs and any issues encountered, Reporting on equipment status and performance to Line management.
Diagnose, adjust, repair or overhaul port equipment such as Ship to Shore Cranes, Rubber tired Gantry Cranes and Rail Mounted Gantry Cranes
Complete assigned paperwork as to procedures. As a minimum time sheet, work report, expense report in the latest available version. Fill out all forms properly including customer’s signature where applicable.
Cares and maintains company tools, machines and equipment
Primary Responsibilities:
Provision of on-site support for planned and emergency repairs.
Operate machine for test, inspection, diagnoses and trouble shoot.
Sets the positive example in punctuality and professional demeanour by respectful communication with all levels of staff, keeping work areas clean and orderly, and promoting safety regulations and all other company programs.
Test products and equipment after repair or modification to ensure proper performance and compliance with manufacturer’s specifications.
Repair and replace damaged or worn parts with Original Equipment Manufacturer (OEM) spares and OEM repaired parts.
Dismantle and reassemble equipment using hoists and hand tools.
Clean, lubricate and perform other routine maintenance work on company machines.
Examine parts for damage or excessive wear using relevant measuring devices.
Read, understand, and interpret operating manuals, parts manuals, blueprints and technical drawings.
Overhaul and test machines or equipment to ensure operating efficiency and safe integrity of the machine.
Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications
Oversees the maintenance of quality standards through visual and mechanical inspection methods.
Promotes a safe work environment by following on site safety rules and ensuring the group and self-follow established safety procedures.
Oversees the handling and disposing of hazardous wastes, such as toner, oil, antifreeze, transmission fluid, auto parts cleaner, and similar material.
Successfully complete factory authorized training
Demonstrate working knowledge of company Service Software (i.e. Codesys and Crane Management software).
Prepare for jobs by checking parts and documentation for accuracy and completeness and any possible required online safety courses (i.e. customer specific safety induction, MIST (Minimum Industry Safety Training)).
Complete jobs independently with as little assistance from others as possible.
Assist customers with troubleshooting, part and machine related questions when needed.
Attends training sessions as required.
Maintains a minimum set of tools and Personal Protective Equipment (PPE) required for job performance.
Cares and maintains company tools, machines and equipment.
Maintains a positive attitude and role model for the other employees to follow.
Maintains company service literature and maintains a high awareness of technical changes.
Assumes the lead person position.
Trains and/or mentors others in department.
Refuses to carry out unsafe tasks in conflict with the company’s procedures or technical rules.
Follows the Company's Field Service policy and the company's code of conduct.
Responsible for ensuring that all field service equipment is compliant with health and Safety acts.
Assist with company back-office tasks as and when required, including but not limited to paperwork, admin, stock take or tool counts
Any additional tasks that can be reasonably expected by the company