Operational ManagementOversee the daily operations of the business to ensure smooth and efficient functioningEnsure all departments operate according to company standards and proceduresMonitor operational performance and implement improvements where necessaryEnsure high standards of service delivery and customer satisfactionFinancial ManagementManage budgets, forecasts, and financial performanceMonitor costs, revenue, and profitabilityApprove expenditure and manage operational expenses responsiblyAnalyse financial reports and implement corrective actions where requiredStaff ManagementRecruit, train, supervise, and motivate staffConduct performance reviews and manage staff developmentEnsure effective communication between departmentsMaintain discipline and adherence to company policies and proceduresGuest & Client RelationsEnsure exceptional guest experiences and service standardsHandle escalated guest complaints professionally and efficientlyBuild and maintain strong relationships with clients, suppliers, and stakeholdersStrategic PlanningAssist in developing and implementing business strategies and operational goalsIdentify opportunities for growth and operational improvementMonitor industry trends and competitor activitiesHealth, Safety & ComplianceEnsure compliance with health, safety, labour, and company regulationsMaintain operational standards and legal complianceEnsure the property and facilities are maintained to high standardsAdministration & ReportingPrepare operational and financial reports for senior management or ownersMaintain accurate records and reporting systemsAttend management meetings and provide operational updates

Minimum Requirements

• Diploma or Degree in Hospitality Management, Business Management, or related field
• Minimum 5–8 years’ management experience in hospitality, tourism, or related industry
• Previous senior management or General Manager experience preferred
• Valid driver’s license advantageous

Knowledge & Skills

• Strong leadership and people management skills
• Excellent financial and operational management abilities
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to manage multiple departments effectively
• High level of professionalism and guest service orientation
• Strong organisational and administrative skills

Competencies

• Leadership and team development
• Strategic thinking
• Ability to work under pressure
• Attention to detail
• Conflict resolution skills
• Adaptability and initiative
• Strong business and commercial acumen

Advantageous

• Experience in luxury lodge, hotel, or hospitality environments
• Knowledge of hospitality management systems and reservations platforms
• Experience managing large teams and multi-department operations
• Ability to work flexible hours, weekends, and public holidays
• Live-in or live-out position depending on operational requirements