To plan, manage and monitor the implementation of all sales activities and processes related to parts, in
order to maximise sales, and maintain agreed profit margins and return on investment. To ensure the
management of stock levels are in line with company policy.

Key Duties and Responsibilities

• Achieve and exceed M/Importer sales targets.
• Contribute to the development of the appropriate strategy and set targets within area of
• accountability.
• Coordinate and monitor the sales and marketing activities of parts, products and accessories for
• delivering against planned initiatives.
• Define standard operating procedures (SOPs).
• Implement and manage end-to-end processes.
• Manage all operational risk and risk mitigation initiatives.
• Manage operational risk and risk mitigation initiatives.
• Manage efforts to improve current sales of parts, products and accessories that can potentially
• lead to higher profitability and improved client satisfaction.
• Manage operational risk and risk mitigation initiatives.
• Manage parts returned, correct stock management, queries and settlement discounts.
• Manage parts sales channels including: telesales, counter sales, sales representatives and etc.
• Monitor and report on progress against operational plans and adjust where required.
• Plan, manage and monitor governance compliance processes in area of accountability in order to
• manage risks and expose liabilities.
• Resolve problems by applying the necessary discretion and guidelines.
• Understand and adhere to M/Importer targets.

• Grow turnover and customer base to maximise profits.
• Manage financial activities in line with approved policies and procedures.
• Manage, monitor and report on budget variances and provide solutions.

• Deliver services and/or products that create a culture which aims to meet or exceed customers'
• expectations in the business.
• Build sustainable relationships with customers that contribute to a culture of customer service
• excellence.
• Identify and address customer needs by providing a variety of related parts, products and
• accessories, to enhance satisfaction and retention of customers.
• Maintain customer relations through regular contact, in order to ensure customer retention and
• growth.
• Plan, manage and monitor processes to ensure customer service excellence.

• Create an engaging, enabling and productive work climate aligned to the employee value
• proposition.
• Ensure staff have adequate technical knowledge and skills.
• Implement and manage workforce planning, recruitment, learning and development, performance
• management, reward and recognition and employee relations to ensure an optimal working
• environment.
• Monitor and positively influence and manage change, and offer operational support where
• required.
• Own and live up to company values