The Business Exchange | Office-Based

The Business Exchange is looking for a highly organized, professional and client-focused Sales Administrator to support our sales function across leasing, client engagement, renewals, sales administration and reporting.

This role is central to ensuring that sales enquiries, prospective tenant communication, leasing documentation, lead records, renewals and sales reporting are handled accurately, professionally and timeously.

About the role

The Sales Administrator will provide administrative and coordination support to the Sales Manager and wider Sales Team. The role protects the quality, speed and accuracy of the sales administration process, while ensuring a professional experience for prospective and existing tenants.

You will be responsible for managing incoming enquiries, business WhatsApp communication, sales inbox activity, viewing schedules, leasing documentation, lead records, vacancy information, renewal administration and sales reporting.

Key responsibilities

The successful candidate will:

• Answer incoming sales calls professionally, qualify enquiries at a basic level and direct leads appropriately.
• Manage Business WhatsApp enquiries and the general sales inbox promptly and professionally.
• Schedule client site visits, office viewings and leasing meetings.
• Conduct client viewings when required and provide feedback to the relevant salesperson.
• Follow up with prospective tenants on quotations, leasing opportunities and next steps.
• Make outgoing sales calls to support the sales pipeline and upsell available spaces or services where appropriate.
• Assist with leasing, renewals, upgrades, downgrades, relocations and related commercial requests.
• Prepare quotations, proposals, lease agreements, addendums and other leasing documentation accurately.
• Maintain tenant files, commercial correspondence and sales records in SharePoint and company systems.
• Complete onboarding documentation for new tenants and hand over concluded deals clearly to Operations and Finance.
• Update WhatConverts, lead spreadsheets, lease registers, parking schedules and vacancy schedules.
• Prepare monthly churn reporting and maintain a clear audit trail across sales systems and documents.
• Support sales meetings, lease signing meetings and general sales administration across Johannesburg, Cape Town and Umhlanga operations.
• Escalate documentation risks, delayed approvals, client dissatisfaction or deal-blocking issues promptly.

Minimum requirements

• Matric / Grade 12.
• A relevant certificate, diploma or degree in sales administration, business administration, property, real estate, customer service or a related field is advantageous.
• Strong sales administration or client-facing administrative experience.
• Experience in property, serviced offices, leasing, hospitality, business centres or commercial client service is highly advantageous.
• Strong telephone etiquette and professional written communication skills.
• Proven ability to manage inbound calls, outgoing calls, WhatsApp enquiries and sales inbox communication.
• Excellent attention to detail across quotations, lease agreements, addendums, reports, registers and client records.
• Good spreadsheet ability, including Excel or Google Sheets.
• Experience using SharePoint or similar document-management systems.
• CRM, lead-tracking or digital lead-management experience is advantageous.
• Working knowledge of What Converts is specifically advantageous.
• Ability to conduct professional client viewings and explain products, services and basic leasing options confidently.

Behavioral competencies

We are looking for someone who is:

• Professional, presentable and client-service orientated.
• Highly organised and deadline driven.
• Proactive, responsive and strong on follow-up.
• Accurate, detail-focused and administratively disciplined.
• Calm under pressure and able to manage competing priorities.
• Comfortable with repetitive administrative work while maintaining quality and pace.
• Trustworthy and discreet when handling client, commercial and finance-related information.
• Positive, constructive and willing to support the broader Sales Team.

Working arrangement

This is an office-based role, as the position requires active sales coordination, client contact, administration support and the ability to assist with viewings and leasing meetings.

Apply

If you are a professional, detail-driven administrator with strong client communication skills and a passion for supporting sales excellence, we would like to hear from you.