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IT Technician

Cape Town Southern Suburbs
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: CPT006600/N

Apply before Jun 26 2026 | 30 Days left

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External Application

Vacancy Details

Employer: Persona Staff

Our client is looking for an On-Site IT Support Technician to be based in the Southern Suburbs of Cape Town.This role is ideal for a technically strong support engineer who enjoys working in a fast-paced hospitality environment and can confidently engage with hotel management, staff, vendors, and guests.

RESPONSIBILITIES

Provide day-to-day on-site IT support to hotel staff and management.
Perform daily departmental IT check-ins and proactive system monitoring.
Troubleshoot and resolve hardware, software, networking, and connectivity issues.
Escalate and coordinate with third-party vendors where required.
Track, manage, and follow up on support incidents until resolution.
Maintain accurate documentation and ticket updates via the helpdesk system.
Assist with IT infrastructure improvements and special projects.
Report daily to hotel management and the company account manager.
Work closely with the company’s remote support team for escalations and backup support.
Provide support to various hotel departments and restaurant locations situated across the property.
Setup and support AV and conferencing equipment for meetings, conferences, and events hosted at the hotel.
Be available during conference startup periods to ensure all conferencing and presentation systems are functioning correctly.
Perform first-line troubleshooting and fault identification on hotel audio and AV systems when failures occur.

REQUIREMENTS

Valid South African Driver’s License with own reliable transport required.
Essential Skills & Experience

One or more of the following would be beneficial: A+ and/or N+ and/or MCSE / MCITP and/or Microsoft 365 Certifications.
3–5+ years’ experience in an IT support or systems support role
Strong desktop and end-user support experience
Microsoft Windows desktop installation, support, and troubleshooting
Office 365 setup, administration, Azure AD, and MFA configuration
Good understanding of Microsoft products and services
Windows Server experience (2008/2012/2016/2019)
Networking knowledge including:

TCP / IP
DNS
DHCP
VLANs
WLAN / WAN / LAN environments

Wireless networking configuration and troubleshooting
Network cabling and infrastructure support
Experience with Ubiquiti products will be advantageous
Helpdesk and ticketing system experience
Strong troubleshooting and problem-solving ability

Advantageous Experience

Microsoft Exchange Server 2013/2016 and/or Exchange Online administration and support
Strong Microsoft 365 administration experience, including:

User onboarding and offboarding
Microsoft 365 user and license management
Azure AD / Entra ID administration
Group and permissions management
MFA configuration and support
Performing day-to-day administrative tasks within the Microsoft 365 tenant

Hospitality industry IT support experience
Exposure to hotel property management and point-of-sale systems, including:

Micros POS
Opera PMS

Experience supporting users in fast-paced, customer-facing environments
Familiarity with hospitality networking environments, guest Wi-Fi infrastructure, and shared business systems
Previous experience working with third-party hospitality software vendors and service providers
Basic AV, conferencing, and audio system support experience within a hospitality or conference environment

Additional Notes

This is a client-facing role within a professional hospitality environment. Candidates should be dependable, technically capable, well presented, and comfortable interacting directly with hotel guests, management, staff, and third-party vendors.
The successful candidate will form part of a larger support team and will receive backup and escalation assistance from other technicians employed by the company. A ticketing system will be used to manage support requests, tasks, reporting, and performance measurement.

To apply, please send your CV to natasha@personastaff.co.za

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.

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About Persona Staff

Vision
PERSONA’s vision is to allow our Clients to focus on their core activities, and let PERSONA manage the responsibility of staff recruitment; ensuring the perfect fit between candidate and client for the most efficient and effective workforce.
PERSONA is committed to delivering the best service to our clients and candidates.

We recruit in the following industries:
Financial Services, Manufacturing, Engineering, Retail, Banking, Telecommunications, Information technology, Electronics, Logistics, Mechanical, Sales & Marketing, Office Support, Warehousing, Distribution and Supervision Staff

Services offered:
To our clients:-
Recruitment of permanent staff at all levels
In depth staff selection
Salary surveys
Advertising of available positions
Comprehensive interviewing
Screening of potential candidates according to client’s specifications
Reference checks (on possible candidate)
ITC checks (on possible candidate)
Criminal checks (on possible candidate)
More background checks on request.
Psychometric testing (additional services)
Preparing of Job descriptions
PERSONA commits to adhere to industry standards and policies.

To possible candidate and job seekers:-
Professional resume
Regular correspondence
Interviewing tips
Summary of client information
Assistance to find the perfect job