Real Estate Management

POST:  Manager: Student Transport and Logistics

Reference Number: 20001428

Minimum Requirements:

• B-Tech or Advanced Diploma in Fleet Management, Transport Management, or Logistics (NQF 7)
• Minimum 6 years of relevant experience in student or passenger bus transport operations.
• Minimum 6 years of fleet management experience.
• Minimum 6 years of management experience in logistics or operational services, including service provider management, contract administration, and budget control.

Key responsibilities:

• Oversee and coordinate end-to-end logistics and student transport service delivery across all DUT campuses, ensuring safe, reliable, and cost-effective service delivery within the student transport and logistics mandates throughout the academic calendar.
• Plan, manage, and regularly review DUT student and staff bus services across campuses and residences, including route design, timetables, and schedules aligned with academic calendars, residence demand, enrolment patterns, and operational constraints. Apply detailed knowledge of campus layouts and surrounding areas to optimise routing efficiency, minimise travel times, and ensure adequate coverage of pick-up and drop-off points.
• Develop and implement operational delivery plans for each service area, selecting appropriate delivery mechanisms, contracting models, and resource configurations to meet institutional requirements efficiently and sustainably.
• Manage operational budgets across all service units by monitoring monthly expenditure against approved allocations, analysing variances, and implementing corrective actions where required.
• Oversee service provider and operator relationships, ensuring defined accountability and full compliance with SLA conditions, relevant legislation, and DUT policies.
• Ensure all service provider appointments and renewals are conducted strictly in compliance with DUT procurement policies, supply chain procedures, and applicable legislation.
• Identify, appoint, and manage service providers across relevant student transport and logistics service areas, including contracted transport operators and logistics vendors.
• Develop, negotiate, and maintain comprehensive Service Level Agreements (SLAs) that define clear performance standards, service delivery expectations, reporting requirements, and penalty provisions, and conduct regular performance reviews with formal evaluations at contract renewal.
• Monitor and enforce adherence to contracted SLAs on an ongoing basis; document non-conformance, issue formal notices, and escalate persistent underperformance through the appropriate governance channels.
• Manage and control the operational budget for student transport and logistics services; monitor expenditure against approved allocations, identify variances, and implement corrective measures to ensure financial sustainability.
• Conduct structured monthly service review meetings with key internal and external stakeholders to assess transport and logistics service performance, review complaints, identify recurring issues, and agree on corrective and improvement actions.
• Maintain a formal complaints and compliments register for all transport and logistics services; monitor resolution turnaround times, analyse trends and patterns in service failures, and use insights to drive continuous service improvement, with regular reporting to management.
• Ensure that all transport and logistics operations are delivered within defined and communicated turnaround times; monitor adherence, address systemic causes of delays, and proactively escalate capacity or resourcing constraints.
• Develop and maintain a standardised reporting framework for all operations and services functions, covering operational throughput, SLA adherence, budget performance, vendor compliance, and incident statistics.
• Compile and submit regular management reports to the Director on operational performance, contract compliance, financial position, and any deviations from approved service standards, together with proposed corrective actions.
• Provide the Director with timely updates on the status of all contracts, including renewal timelines, performance trends, financial exposure, and any compliance or legal risks associated with contracted operators.
• Maintain accurate operational records, including route logs, trip sheets, incident reports, operator correspondence, and contract documentation, ensuring all records are always audit-ready.
• Respond to ad hoc requests for transport data from senior management, finance, internal audit, or student affairs, supplying accurate information and supporting documentation within agreed timeframes.

Salary: Market related

Contact Person: Ms. ZJ. Ngcobo

Status of Position: Permanent

Applications should include:

• A fully completed prescribed application form which can be obtained from ac.za (under the QUICK LINKS tab - @careers)
• A detailed curriculum vita (explicitly stating experience or knowledge in the above-mentioned fields)
• Covering Letter
• Copies of all relevant academic records and certificates
• ID Copy
• Matric Certificate
• Current contact information of referees

Please note:

The Durban University of Technology reserves the right not to make an appointment.

Correspondence will only be made with shortlisted candidates. If you do not receive communication from the University, please consider your application unsuccessful.

Successful candidates will be subject to background checks, including qualification verification, reference checks, criminal record screening, and lifestyle audits for financially related positions. Submission of an application constitutes consent to these checks. The University may also require psychometric or other assessments where justified by the requirements of the position.