Key ResponsibilitiesThe Assistant Lodge Manager’s role is to assist the lodge manager in managing the lodge and creating a profound guest experience in line with the lodge’s service vision and creative concepts.Report to the Lodge ManagerEnsure ultimate guest relations in the lodge and maintain the “at home” personal attention levels.Management and training of the lodge staff per the Standard of Excellence.Maintain the highest housekeeping, maintenance, and gardening standards to ensure that all areas are kept clean and tidy and that style and design are not eroded.Effective financial management through the administration of orders and effective stock control.Effective daily administration of the concierge and reception duties.Maintenance of the guest database to achieve service excellence.Ensuring that the guest and service areas of the lodge are kept clean, tidy, and in the right place.Ensuring the quality and care of equipment and products.Active participation, effective communication, and support of conservation message and purpose.All roles may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. Fosters a culture of collaboration and, with this, supports the multi-skilling of staff.

Skills & Experience
A minimum of 4 years of work experience – ideally two years as a trainee and in a well-recognized five-star hotel or world-class lodge as an assistant manager.
Exceptional Food and Beverage knowledge
Financial management ability.
High standards of service excellence and a passion for the industry.
Awareness of dietaries and allergies.
Attention to detail.
Excellent English reading, writing, and speaking ability. A second language will be preferred.
Excellent computer literacy (MS Word, Excel Outlook, Internet).
Excellent management ability and communication skills.
Co-operative and flexible.
A developmental approach to staff.
Ability to remain calm under pressure.
Resourceful and solution-oriented.
A clear understanding of basic labour law and disciplinary procedures
Assertiveness, patience, and good organisational skills.
Citizenship or valid working visa.