JOB SPECIFICATIONJob Title:Customer Service RepresentativeEmployment Type:Part Time PositionLocation:Pretoria East (Office-based during initial training; remote work may be considered at a later stage)Role PurposeThe Customer Service Representative is responsible for maintaining effective communication with clients, conducting outbound calls, and ensuring accurate client data management. The role supports business development and client retention efforts and serves as a developmental position with potential progression into a full-time recruitment role.

Key Responsibilities

• Conduct outbound telephone calls to prospective and existing clients
• Maintain professional relationships with clients and provide accurate information
• Update, manage, and maintain client records on internal databases
• Assist with general administrative duties related to client engagement
• Ensure accurate data capturing and compliance with internal procedures
• Represent the company professionally in all client interactions

Minimum Requirements

• Fully bilingual in Afrikaans and English (verbal and written)
• Strong verbal communication skills with a confident telephone manner
• Comfortable engaging with clients and building rapport
• Ability to work independently and manage time effectively
• Must have own laptop and reliable internet connection
• Must be able to attend office-based training during the initial onboarding period

Preferred Competencies

• Strong interpersonal and communication skills
• Attention to detail and accuracy in data management
• Self-motivated with good organisational skills
• Professional, reliable, and goal-oriented approach to work

Remuneration and Benefits

• Hourly rate: R40 per hour
• Airtime provided for work-related calls
• Performance-based incentives introduced once performance is established

Training and Development

• Initial training provided at the company’s office
• Ongoing support and development provided
• Opportunity for career progression into a permanent recruitment role for suitable candidates

Application Process

Applicants are required to submit the following:

• Updated CV
• Most recent payslip (if applicable)
• Copy of Matric certificate

Applications should be emailed to:
michelle@sentinelstaff.co.za and jenita@sentinelstaff.co.za