Do you love cats? Turn that passion into a career.

In this role, you’ll be the human face (voice) of one of the UK's most exciting premium cat food brands a company built on the belief that cats deserve real meat, real nutrition, and real care. Their customers aren't just shoppers, they're hardcore cat parents who obsess over what goes into their cat's bowl. Your job is to match that energy, every single day.

What's in it for you:

• R13,300/month after probation + performance bonuses up to R3,400/month (R16700 on average)
• 27 days paid leave per year including your birthday off
• 10 days family responsibility leave annually
• 5 days fertility leave per year
• R16000 per annum personal development budget for courses books, driving lessons, whatever you need to grow
• Quarterly Socials: Pottery Classes, Cats at the theatre or just good food and yap.
• Extra tenure leave that builds every year - up to 4 bonus days the longer you stay
• Fully remote work from home

And of course, a R5000 allowance if you want a new furbaby : )

What you'll actually be doing:

Being the voice customers trust You'll handle inbound contacts across, email, phone and live chat sometimes switching between all three in the same shift. You’ll need to be a fast, accurate typist who can keep up on chat, a charming and natural conversationalist who makes written communication feel warm rather than robotic, and a confident, clear telephone presence who puts people at ease from the first hello.

Above all, you'll be a great listener — the kind of person who hears what a customer is actually worried about underneath what they're saying, and responds to that.

Educating cat parents This brand lives and breathes feline nutrition. Customers will ask you why meat-only matters, what makes fresh food different, and whether this is the right choice for their cat. You'll learn the product deeply and be confident explaining it — not reading from a script, but actually knowing your stuff.

Sorting out the practical stuff Subscription changes, delivery queries, returns, account updates, order processing — you'll navigate multiple systems simultaneously to get things resolved quickly and accurately. Speed and precision matter here equally.

Keeping customers coming back Retention is a big part of this role. When a customer is on the fence, you're the reason they stay. You'll handle cancellations and concerns with empathy and product knowledge, finding solutions rather than just processing requests.

Being the eyes and ears of the brand You're on the frontline. What you hear from customers everyday feeds directly back into how the business improves — whether that's operations, marketing, or product. Your observations matter and the team wants to hear them.

What we're looking for:

• At least one year of contact centre or customer service experience - retail, hospitality or similar considered if your communication is exceptional
• Clear, confident, professional English as your customers are UK-based with varying accents
• Minimum 35 WPM typing speed
• Genuine love for cats you'll be talking about them all day, so enthusiasm isn't optional
• Availability for two Sundays per month on a rotating schedule