iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 41 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed National Senior Certificate/Matric (Minimum requirement)
• IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support
• Live within 20km of the mall
• be available to work retail hours (including weekends and public holidays)
  

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities
• Honesty and integrity
• Great time management

If you’re passionate about technology, thrive in problem-solving, and enjoy helping others, this is the role for you.

Note: If your application is successful, background checks will be conducted (criminal record, credit, ID verification, matric verification, and references.