At Core Group Africa, delivering exceptional technical support and service experiences is a key part of what we do. We’re looking for a highly organised, proactive and customer-focused Services & Support Assistant / Co-ordinator to support our technical services environment and help ensure the smooth day-to-day coordination of service operations.

This role is ideal for someone who enjoys working in a fast-paced technical environment, thrives on organisation and communication, and can confidently coordinate between customers, technicians, suppliers and internal teams.

What You’ll Be Doing

• Coordinating technical support and service-related requests from customers and internal stakeholders.
• Providing support and administration across online customer and partner support portals.
• Logging, tracking and managing service tickets, repairs, installations and support cases.
• Scheduling technician appointments, onsite visits and service deliveries.
• Following up on outstanding jobs, escalations and customer communication.
• Assisting with service administration, documentation and reporting.
• Coordinating stock, parts and equipment required for technical support and repair activities.
• Maintaining accurate updates across internal systems, service platforms and online support portals.
• Supporting the technical team with operational planning and workflow management.
• Ensuring customers are kept informed throughout the service and support process.
• Assisting with SLA tracking, escalations and service performance reporting.

What We’re Looking For

• 2–4 years’ experience in a technical support administration, service coordination or operational support role.
• Experience supporting and managing online support portals, ticketing systems or customer service platforms.
• Strong administrative and organisational skills with exceptional attention to detail.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and priorities in a high-pressure environment.
• Comfortable working with technical teams and understanding technical service workflows.
• Experience working with ERP systems, CRM platforms or service management tools advantageous.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Experience within IT, telecommunications, retail technology or technical services environments advantageous.
• Relevant diploma, certificate or qualification in Administration, IT Support, Operations or related field preferred.

What Success Looks Like

• Efficient coordination of technical support and service requests.
• High levels of customer communication and satisfaction.
• Accurate service administration and reporting.
• Strong turnaround times and SLA adherence.
• Smooth coordination between technical teams, customers and suppliers.
• Effective management and support of online service portals.
• Reduced escalations through proactive follow-up and issue management.