MotorHappy is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MotorHappy aims to creatively solve problems and add value to people by ensuring Mobility for Good.

MotorHappy forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

MotorHappy is seeking to employ a qualified and experienced VDP Administrator. The successful candidate will join a dynamic and highly skilled VDP Administration Team.  

The successful candidate will report directly to the Sales Manager.

JOB DESCRIPTION:

The VDP Administrator will be responsible to provide a full range of customer services duties and data entry and validation

DUTIES / KEY RESPONSIBILITIES:

• Provide administrative support to customers and other strategic partners
• Handle queries and provide resolutions to such queries
• Following up on queries/cases until resolved
• Ensuring customer satisfaction is always met
• Ensure optimal service delivery by answering all requests for assistance e.g. e-mail, fax and telephone
• Perform data entry
• Validate customer documents
• Ensuring that client data is always kept up to date
• Accurately logging cases on the system
• Ability to work late when required

• Grade 12 / NQF Level 4
• FAIS accredited
• RE 5
• Preference will be given to candidates that have completed the full FAIS qualification and RE 5
• Need to meet fit and proper Requirements

• Min 2-3 years in Administration experience in a same or similar role.
• Advantageous – previous experience in Short-Term insurance industry
• Excellent telephone skills with professional telephone manner, and the capability to communicate with enthusiasm and drive
• Excellent communication (verbal and written) - Good command of the English language
• Advantageous – Bilingual/Multilingual
• Assertive
• Ability to multi-task - excellent time management
• Accuracy and attention to detail
• Ability to work under pressure
• Sense of urgency / deadline driven
• Team Player & work Independently
• Computer literate
• MS Word
• MS Excel
• MS Outlook
• Criminal and Credit Clear
• Reliable or own transport
• Live and own up to company values