iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business and Education solutions, training, and technical support for all things Apple.

Purpose of the Role

The Cellular Compliance Agent is responsible for identifying and mitigating risk through the effective management, monitoring, and verification of all funded channel transactions within the iStore business.

This role plays a key part in ensuring compliance standards are maintained, operational processes run efficiently, and escalations are resolved effectively.

Key Responsibilities

• Perform daily compliance checks on all funded channel transactions
• Ensure operational alignment and compliance relating to cellular contract transactions
• Investigate, manage, and resolve compliance escalations efficiently
• Provide support to stores and assist with customer service-related escalations
• Ensure compliance support structures are maintained during trading hours
• Provide ongoing guidance, training, and support to store staff on compliance processes
• Build and maintain strong working relationships with internal stakeholders and store teams
• Collaborate with internal and external stakeholders to ensure favourable business outcomes
• Identify potential risks and assist in implementing preventative measures

Requirements

• Matric certificate or relevant tertiary qualification
• Minimum 2 years’ retail experience
• Telecommunications industry experience would be advantageous
• Experience working with cellular contract compliance and risk processes
• Strong administrative, communication, and problem-solving skills
• Ability to work in a fast-paced retail environment with high attention to detail

Competencies

• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and escalations simultaneously
• Customer-focused with a proactive approach
• Strong organisational and problem-solving ability
• Ability to work independently and within a team