1. Purpose of the Role
To ensure the smooth and professional operation of all meeting rooms at Capitec Bank by managing bookings, setup, and maintenance. The role supports internal and external meetings by providing a clean, functional, and well-equipped environment that reflects Capitec’s service standards.

2. Key Responsibilities
Meeting Room Management
Manage and maintain the meeting room booking system and calendar for accuracy and availability.
Coordinate bookings for internal teams, executives, and external stakeholders Set up meeting rooms according to requirements: seating arrangement, AV equipment, stationery, water, and catering.
Conduct room inspections before and after meetings to ensure cleanliness and readiness.
Technical & Administrative Support
Test and assist with audio-visual equipment including projectors, screens, video conferencing tools, and sound systems.
Troubleshoot basic technical issues or escalate to IT where necessary.
Maintain an inventory of meeting room supplies and place restocking requests timeously.
Client & Stakeholder Interaction Greet and assist meeting attendees in a professional and welcoming manner.
Respond promptly to ad-hoc requests during meetings while maintaining discretion and confidentiality.
Liaise with catering and facilities teams for additional requirements.
Compliance & Safety
Ensure meeting rooms comply with Capitec’s health, safety, and security protocols.
Report maintenance issues, damages, or safety hazards immediately to Facilities.
Adhere to data confidentiality and access control policies when handling sensitive meetings.

3. Requirements
Matric / Grade 12 certificate required.
1–2 years’ experience in office administration, reception, or facilities coordination preferred.
Basic knowledge of AV equipment and Microsoft Office, especially Outlook Calendar.
Strong organizational and multitasking skills with attention to detail.
Professional, courteous, and customer-focused attitude.

4. Working Hours
Hours Standard business hours, Monday to Friday.
Flexibility required for early mornings, late evenings, or occasional weekends depending on meeting schedules.

5. Personal Attributes
Attributes Proactive and solution-oriented with a calm approach under pressure.
Strong interpersonal and communication skills.
Reliable, punctual, and able to maintain confidentiality at all times.
Neat and professional presentation in line with Capitec’s brand standards.

6. Compliance
All appointments are subject to Capitec Bank’s background and security screening.