1. Purpose of the Role
To lead and oversee the daily cleaning operations at Capitec Bank, ensuring a consistently high standard of hygiene, safety, and professionalism across all branch and office areas. The Cleaning Supervisor is responsible for managing cleaning staff, monitoring quality, and maintaining compliance with Capitec’s health, safety, and operational standards.

2. Key Responsibilities
Daily Operations & Staff Supervision
Supervise and coordinate the activities of all cleaning staff (day shift, night shift, and Saturday teams), tea ladies, meeting room attendants, and recyclers.
Confirm all staff are on site (weekdays and Saturdays); arrange reliever staff if any staff are absent.
For night shift: the supervisor alone holds site access, must remain with the cleaning team at all times, and ensure no wandering.
Schedule and assign tasks based on the daily scope of work provided and checked by Capitec Bank Coordinators.
Submit attendance photos via the WhatsApp group as required.
Quality & Standards Control
Perform regular inspections of all areas including client zones, offices, bathrooms, kitchens, and ATM areas.
Ensure cleaning tasks are completed to Capitec’s hygiene and presentation standards.
Address and resolve cleaning issues promptly, including ad-hoc spills and client complaints.
Inventory & Equipment Management
Monitor and control cleaning stock levels including chemicals, consumables, and equipment.
Ensure proper use, storage, and maintenance of cleaning machinery and PPE.
Submit requisitions for supplies and report faulty equipment to Facilities.
People Management
Train new cleaning staff on cleaning procedures, safety protocols, chemical handling, equipment use, and company policies.
Conduct regular performance evaluations and provide feedback for improvement.
Enforce attendance, discipline, grooming/uniform standards, and name badge display.
Manage a pool of trained relief staff to prevent service delivery disruptions.
Health, Safety & Compliance
Enforce health and safety protocols, chemical handling procedures, and Capitec’s security requirements.
Ensure all staff have signed Fixed Term Contracts and are registered on payroll before commencing work.
Maintain cleaning records, checklists, and incident reports for audit purposes.
Stakeholder Liaison
Act as the point of contact between cleaning staff and branch management.
Coordinate with Facilities and Security teams for after-hours access and maintenance support.
Provide feedback and recommendations to improve cleaning efficiency and client experience.

3. Requirements
Matric / Grade 12 certificate required 2–3 years’ experience in a cleaning supervision or facilities role, preferably in a corporate or retail banking environment.
Knowledge of occupational health and safety regulations and cleaning best practices.
Basic computer literacy for reporting and scheduling.
Valid South African ID and clean criminal record.

4. Working Hours
Full-time, Monday to Friday with flexibility for weekends and public holidays as required.
Must be available to cover both day and night shift operations when needed.

5. Personal Attributes
Strong leadership and people management skills.
Detail-oriented with a proactive approach to problem-solving.
Reliable, disciplined, and able to work under pressure.
Professional conduct and alignment with Capitec’s values of simplicity, transparency, and service.

6. Compliance
All appointments are subject to Capitec Bank’s background and security screening.