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IT Services Manager

Midrand
Salary: R72 000.00 - R80 000.00 Per Month
Job Type: Temporary
Sectors: IT Telecommunications
Reference: TTS000080/Elana

Apply before May 31 2026 | 18 Days left

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External Application

Vacancy Details

Employer: Jordan Human Resources

Our client , a leader in Telecommunications industry is seeking an experienced IT Service Manager to join their IT Insurance division. Responsible for the end-to-end planning, delivery, performance management, and continual improvement of IT services across the organisation, ensuring alignment with business objectives and operational excellence.

Qualifications & Experience:

Education

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.

Professional Experience

Minimum of 5–7 years of progressive experience in IT Operations or Service Management.
At least 3 years of experience in a leadership or managerial role.
Experience within a multi-vendor or enterprise environment will be highly advantageous.
Familiarity with South African regulatory requirements, including POPIA and cybersecurity frameworks.
Experience working within dynamic industries such as Finance or Telecommunications will be considered an advantage.

Essential Skills & Competencies:

Leadership & People Management
Communication & Interpersonal Skills.
Analytical & Problem-Solving Skills
Technical Knowledge
Solid understanding of IT infrastructure, networking, cloud services, cybersecurity principles, and IT service management.
Hands-on experience with ITSM tools such as Jira, Remedy, or similar platforms.
Business Acumen
Customer Focus & Adaptability
Project Management - Familiarity with project management methodologies and frameworks, including Agile and PRINCE2.

Preferred Certifications:

ITIL 4 Foundation certification or higher (e.g., ITIL 4 Managing Professional or Strategic Leader).
Project Management certifications such as PMP, CAPM, or PRINCE2.
Security or risk management certifications, including CISSP, CISM, or CRISC.
AWS certification(s) will be advantageous.

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About Jordan Human Resources

We’ve been building better teams since 2004 with operating offices in Gauteng and

Cape Town, and since 2019 extended our reach with an active international footprint.

In September 2019, Vinton Holdings (Pty) Ltd acquired and became the proud owner of JorDan Human Resources.

Trusted by globally-recognised companies within the medical locum, perm and temporary markets, our flexible approach and network of legendary individuals continues to create real impact and help solve your business challenges. Fortunately, you don't have to wonder where to hire Phlebotomists, Medical Technologists, Registered Nurses & Enrolled Nurses anymore.

JorDan HR is the premier medical staffing agency for registered health professionals.

Whatever the problem, we’re part of the solution. The goal is to develop customised approaches that fit. Period.

Our size is our strength. We’re small enough to care but big enough to make an impact.

Genuine passion and enthusiasm for what we do, combined with a no bull attitude and a deep understanding of our sectors enable us to respond and adapt swiftly to clients’ needs.

Our group mission is to enhance our candidates’ lives as well as contributing positively to our clients‘ bottom line. Our established international footprint offers dedicated personal service, strong relationship building, ethical business practices, networking and professional search and recruitment, adding value within our chosen specialty industries.

Our home in Africa and our deep roots in the African People Management field gives us the ability to provide Key Insights and Actionable Market Intelligence to leading organizations wishing to enter the African market or expand their reach in Africa.

Compliance at its best. With continuous improvement in compliance and vetting procedures, JorDan HR, together with our independent verification partners, offer you peace of mind that is unmatched by competitors.

We move, connect, hustle, and stay humble.

You should work with us. Period.