Purpose of the Role
To lead with integrity, inspire high performance, and develop a collaborative, accountable, and results-driven team aligned with The Travel Group’s values and business objectives. The role focuses on mentoring employees, driving commercial success, maintaining operational excellence, and fostering a positive team culture.

Leadership & Team Development
• Mentor, coach, and develop team members to achieve individual and team success.
• Adapt leadership style to suit individual strengths and development areas.
• Prioritise team growth and performance above personal sales targets.
• Create a proactive, solution-focused, and supportive team culture.
• Identify and develop future leaders within the team.
• Encourage innovation, accountability, and continuous improvement.
• Delegate responsibilities effectively to empower team ownership and development.
• Facilitate daily 8am team huddles with structured themes and engagement.

Performance Management & Accountability
• Manage recurring performance concerns and misconduct fairly and consistently.
• Apply company procedures, systems, and disciplinary processes where necessary.
• Promote transparency, accountability, and collaborative problem-solving.
• Ensure team responsibilities and operational standards are consistently maintained.

Decision-Making & Team Engagement
• Encourage open communication and team collaboration.
• Involve team members in decision-making where appropriate.
• Create a clear vision and direction aligned with business objectives.
• Identify and remove barriers impacting team performance.
• Maintain transparency through accurate reporting, budgeting, and planning.

Sales & Commercial Leadership
• Drive new business development and commercial growth.
• Oversee CRM management and adherence to the sales process.
• Monitor team sales activity, margin growth, and client relationship management.
• Gradually reduce personal portfolio responsibilities to focus on leadership and strategy.
• Identify and recruit high-performing sales talent.

Operational Responsibilities
• Conduct monthly team catch-ups and submit board reports
• Attend weekly leadership meetings and ensure daily operational follow-through.
• Monitor team productivity, meeting quality, and client engagement standards.
• Ensure supplier meetings are conducted regularly by team members.
• Oversee collaboration and handovers between Sales and Operations teams.
• Manage leave planning proactively to maintain operational efficiency.
• Ensure compliance with company best practices, procedures, and service standards.
• Monitor client credit facilities and follow up on outstanding matters.

Key Leadership Attributes
•Strong communicator with excellent interpersonal skills
• Approachable, disciplined, and solution-oriented.
• Commercially aware with strong business acumen.
• Visionary leader with the ability to drive performance and culture.
• Committed to continuous learning, development, and operational excellence.