Insurance Sales Team Leader
Department: Sales (Bank Insurance Campaign)
Reports To: Operations Manager
Location: Johannesburg

Job Purpose:
To lead and manage a high-performing team of insurance sales agents in a BPO environment, ensuring that sales targets, compliance requirements, and service levels are consistently met or exceeded. The role focuses on driving team performance, providing coaching, and ensuring strict adherence to industry regulations.

Key Responsibilities:
Manage a team of outbound sales agents selling insurance products.
Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets).
Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance.
Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability.
Ensure 100% compliance with regulatory frameworks during all sales processes.
Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment.
Handle escalations from agents and clients, ensuring a professional and compliant resolution.
Maintain accurate records of team performance and prepare reports for management and client reviews.
Assist in recruitment, onboarding, and mentoring of new sales agents.
Drive motivation, engagement, and recognition initiatives within the team.