Position Title: Branch Administrator 
Department: Branch / Sales Support 
Reports To: Regional Manager 
Location: Port Elizabeth 
Employment Type: Full-Time 

📌 Role Purpose 

The Branch Administrator supports the efficient day‑to‑day operation of the branch by providing administrative, operational, sales and coordination support to the Regional and Branch Managers, sales team, and other internal departments. This role ensures that administrative processes run smoothly, deadlines are met, compliance standards are upheld, and the branch maintains high service levels internally and externally. 

🛠 Key Responsibilities 

Contract and Lead Management 

• Capture, verify, and issue leads for contracts to be submitted to the relevant departments. 

• Verify staff leads and prepare monthly payment schedules for lead payouts. 

Sales Administration 

• Collate and capture daily and weekly rep feedback on the system. 

• Manage sales reps’ diaries, including rescheduling appointments when required. 

• Compile month‑to‑date and pending reports for progress and management meetings. 

Branch Meetings and Reviews 

• Minute‑taking for branch reviews and regular branch meetings. 

• Prepare monthly and quarterly PowerPoint presentations for reviews. 

Marketing and Events 

• Arrange branch‑level marketing campaigns with Marketing Department. 

• Coordinate quarterly and annual awards functions for the branch. 

HR and Payroll Support 

• Prepare and submit monthly attendance registers to payroll. 

• Maintain accurate time‑keeping records for all staff within the department. 

• Maintain Leave records, load leave forms for the branch employees 

• Load incentives as required for sales and technical departments 

• Load manpower requisition requests through the HR Management system 

• Load terminations through the HR Management system  

Procurement and Vendor Management 

• Source and load new vendors for procurement purposes. 

• Manage vendor invoicing and payments, including submitting requisitions. 

• Use the company Procurement System to manage the above.  

Reporting & Data Management 

• Collate daily and monthly statistics for management upon request. 

• Maintain accurate administrative and operational records across all branch functions. 

Communication & Support 

• Handle all incoming calls and attend to queries from management, reps, clients, and other internal departments. 

• Support the Branch Manager with administrative, operational, and reporting tasks. 

• Ensure overall branch compliance with internal procedures and company standards. 

EHS and Infrastructure Maintenance 

• EHS Inspections to be completed as required on the Company EHS System 

• EHS meetings to be attended 

• Manage relationship with Body Corporate to ensure the building is maintained. 

General and Ad Hoc 

• Provide administrative support where required to ensure uninterrupted branch operations. 

• Undertake ad hoc duties as assigned by the Branch Manager or leadership team. 

🎯 Key Competencies 

• Strong organizational and time‑management skills 

• Excellent communication and interpersonal skills 

• High attention to detail and accuracy 

• Ability to multitask and work under pressure 

• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) 

• Professional, service‑oriented attitude 

• Ability to maintain confidentiality and handle sensitive information 

NOTE:    

The job description is a guideline of key performance areas but does not limit your activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives. 

 We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.  

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. 

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.