Position Overview· Support the Resident Manager in overseeing all day-to-day lodge operations.· Ensure exceptional guest experiences, operational efficiency, and departmental coordination.· Lead operational standards through daily inspections and departmental engagement.· Act as Relief Manager in the absence of the Resident Manager.Guest Experience & Service Excellence· Welcome and host guests, ensuring a personalized and memorable stay.· Handle guest requests, complaints, and special arrangements professionally and efficiently.· Maintain luxury hospitality standards aligned with the Mabula brand.· Engage with guests during meals, activities, check-ins, and departures.Operational Management· Oversee Front Office, Housekeeping, Maintenance, Food & Beverage, Kitchen, Spa, Retail, and Guest Activities.· Conduct regular lodge walkabouts and inspections.· Ensure compliance with SOPs, policies, procedures, and operational controls.· Assist with occupancy management, reservations, and guest logistics.Leadership & Team Development· Lead, motivate, and support departmental teams.· Assist with staff training, coaching, and performance management.· Promote teamwork, professionalism, and a positive workplace culture

Minimum Requirements
· 3–5 years’ experience in a similar hospitality management role.
· Previous experience within a luxury lodge or safari environment preferred.
· Strong operational understanding of Rooms Division and lodge operations.
· Excellent leadership, communication, and problem-solving skills.
· Proficient in Opera / Opera Cloud systems.
Remuneration & Benefits
· Live-in accommodation
· Meals while on duty
· Uniforms
· Provident Fund
· Optional Medical Aid contribution