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Cloud-Based Software Support Specialist

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Reference: CPT000166/GW

Apply before May 31 2026 | 25 Days left

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Vacancy Details

Employer: ATM.SA

Job Purpose:To provide Tier 1 inbound technical support to customers, ensuring swift resolution of queries, effective troubleshooting, and excellent customer service while supporting the implementation and setup of our clients. Key Responsibilities:Provide first-line technical support via phone and email.Troubleshoot software-related queries and escalate as needed.Identify, log, and track software bugs.Manage and implement setup processes for our clients.Assign and coordinate design and custom web-skin work.Translate complex technical information into simple terms for customers.Ensure all customer interactions are handled professionally, with empathy and clarity.Contribute to continuous improvement by suggesting enhancements to processes and systems.

Skills & Competencies

Self-starter who takes ownership and accountability.
Able to work independently and remotely with minimal supervision.
Quick learner, comfortable with guided but self-paced remote learning.
Resilient under pressure, able to deliver results in demanding situations.
Strong time management and prioritisation skills.
Exceptional attention to detail.
Excellent customer service skills – patient, empathetic, and genuinely willing to help.
Strong written and verbal communication skills (clear telephone manner, professional email etiquette).
Team player – positive, energetic, and collaborative.
Flexible with working hours to cover shifts when needed

Technical Skills & Experience

Previous experience in a technical contact centre role, events industry, or using venue & event management software.
Solid IT knowledge, with a passion for technology and troubleshooting.
Experience with HTML & CSS.
Hospitality industry experience is advantageous.

Minimum Requirements

Matric certificate.
Clear credit and criminal record.
Commitment to ongoing learning and development.

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About ATM.SA

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.