Technical Support Role

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Reference: CPT000168/GW

Apply before May 31 2026 | 26 Days left

Apply

External Application

Vacancy Details

Employer: ATM.SA

Job description:We’re looking for Technical Support Agent to join our dynamic support team. In this role, you’ll provide frontline support for hardware and software issues, primarily related to POS (Point of Sale) systems, while using CRM to manage customer queries.

1–2 years of experience in technical support or IT background
1-2 years’ experience within a BPO contact centre
Provide excellent customer experience through technical support
Strong troubleshooting skills with hardware (e.g., receipt printers, tablets, scanners) and software.
Experience with POS systems (e.g. Square, Toast, etc.). will be a PLUS
Proficiency with CRM
Comfortable working in a shift-based environment, including weekends.
Strong communication skills and a customer-first attitude.
Ability to work independently and manage time effectively.
Follow escalation procedures as required.
Troubleshoot and resolve customer issues promptly and efficiently.
Proven troubleshooting skills, especially with new or complex issues
Collaborate with team members to enhance customer experiences
Retail or hospitality experience
Passion for technology

The position requires flexibility to work in a rotational shift environment, including evenings, weekends, or public holidays
Job Types: Full-time, Permanent

Education:

High School (matric) (Required)

Experience:

Point of Sales: 1 year (Required)
Technical : 1 year (Required)
Technical Support: 1 year (Required)

Work Location: In person

Apply

71 people have viewed this job.

About ATM.SA

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.