Role Purpose

The Property Operations Manager is responsible for overseeing the day-to-day operations, maintenance, and administration of the property portfolio. The role ensures that buildings are effectively managed, service providers are controlled, tenant installations are executed efficiently, and all operational activities align with the standards set by the Property and Centre Manager. The incumbent plays a key role in maintaining operational efficiency, compliance, and tenant satisfaction.

Key Responsibilities

Budgeting and Expense Control
Provide input into the annual expense budget planning process
Monitor and control monthly expenses in line with the approved budget
Create and manage purchase orders on the system
Maintain and update the stock register
Issue and manage work orders to ensure timely completion of tasks

Building Management and Administration
Manage and execute both emergency and routine maintenance activities
Oversee service areas such as cleaning, security, and site allocations
Conduct housekeeping inspections in line with the inspection programme
Perform reinstatement, vacancy, and CAD versus vacant space inspections
Maintain and update the building inventory
Monitor compliance with house rules and report any breaches of lease user clauses
Manage key control processes and access management
Issue and audit parking access permits
Oversee energy management, including meter readings and municipal accounts, as well as electrical recoveries
Liaise with internal and external stakeholders to ensure high housekeeping standards
Attend to and resolve logged maintenance and operational calls
Record and monitor foot traffic counts within shopping centres (rental-related)
Maintain accurate records and ensure regular updates
Implement and monitor risk management practices, including access control measures
Ensure implementation of emergency procedures and plans
Ensure compliance with statutory requirements, including health and safety regulations
Coordinate and manage Public Liability and Property Damage claims
Chair and coordinate Occupational Health and Safety meetings

Tenant Installations, Revamps and Upgrades
Act as the on-site project manager for tenant installations
Manage smaller tenant installation projects, including specifications and execution
Oversee revamps and upgrades in collaboration with the Centre and Property Manager

People Management
Manage team performance in line with company standards
Identify training and development needs and support employee growth