Role Purpose

The Senior Credit Control Administrator is responsible for supporting the credit management function within a property portfolio, ensuring effective credit vetting, collections, legal coordination, and financial reconciliation processes. The role contributes to the financial stability of the portfolio through accurate reporting, efficient administration, and adherence to legal and compliance requirements.

Key Responsibilities

Credit Vetting and Compliance
Conduct credit investigations and ensure completion within required turnaround times
Review and verify the accuracy and completeness of credit applications
Maintain records of all credit checks, searches, and supporting documentation
Assist with resolving application blockages and ensure compliance with relevant legislation

Legal Accounts Administration
Capture and update the progress of legal matters on internal systems
Attend and contribute to legal meetings where required
Prepare documentation for write-offs and support the approval process
Assist with reconciliations on disputed tenant accounts

Credit Control and Collections
Allocate rental payments accurately and timeously
Follow up on outstanding accounts and perform collections activities
Handle tenant and internal queries and provide resolution within set timelines
Liaise with internal departments to ensure efficient account management
Issue final demand letters in line with company procedures
Maintain accurate and up-to-date tenant records

Legal Accounts Reconciliation and Payments
Reconcile attorney and legal service provider accounts
Prepare and submit payment vouchers for processing
Compile and maintain reports on legal collections and recoveries

Unidentified Payments Management
Investigate and resolve unallocated or unidentified payments
Liaise with banks and internal Credit Controllers to ensure correct allocation

Record Keeping and Administration
Maintain organised filing systems for all correspondence and documentation
Ensure proper archiving of records in line with company policies and audit requirements

General Support
Provide support to the Credit Management Department during peak periods
Assist with ad hoc administrative and operational tasks as required